Hi Rafael,
Thanks for your update.
We are glad that the provided suggestion helped and hierarchy Grid is working now.
Regarding the excel export, By default in EJ2 Grid the Excel exporting works based on the string manipulation. While using large amount of data( Ex: 3K rows and 6 columns then total cells count as 18,000 ) in Grid then it will take considerable time to export the excel document in Grid. For these large amount of data should be exported server side only. Currently we do not have support for exporting hierarchy grid in the server side. So it is not feasible to achieve your requirement.
Please let us know if you need further assistance.
Regards,
Manivel