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Import users from database - Internal Server Error

Good night.

I installed Report Server on my computer and it is running on IIS Express.

Include data source and the configuration of our SMTP server in the "Settings" option.

When trying to import users through the "Import from database" functionality, in the "User management" module I am receiving the "Internal server error" error message.

I would like to know if there is any log file where I can check the cause of the error that occurred. If it does not exist, do you suggest another solution?


3 Replies

MM Mageshyadav M Syncfusion Team January 10, 2019 05:17 AM

Hi Luiz,  
We are unable to reproduce the issue. Can you please share us the log files from the deployed location? That will be helpful to provide the solution.  Please refer below KB to collect and share the log files.  

LF Luiz Felipe Brito January 10, 2019 08:07 AM


As requested, log files attached.

Attachment: Logs_8cd4fb63.rar

MM Mageshyadav M Syncfusion Team January 11, 2019 05:33 AM

Hi Luiz,  
Sorry for the inconvenience caused.  
The reported issue occurred when we try to import more users from the existing database. It exceeds default JSON serialization length allowed in the report server app. To solve this issue, please add below code in the configuration file C:\Syncfusion\Report Server\ReportServer.Web\Web.config below the <system.web.webPages.razor> node as shown in the image below  
        <jsonSerialization maxJsonLength="50000000" />  
Reference Image:  
However, we will fix this issue in the upcoming report server 3.2 release which is excepted on mid of January 2019. 

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