In computing, a log file is a file that records events that occur in an operating system or other software. It contains information used when reviewing the problem request.
In Syncfusion Report Server, error log files are generated when an exception occurs while configuring or interacting with a report. They are generated in the name “errors.txt” in the following location:
Event log files hold the complete user interaction details one after the other, when interacting with a report hosted in the Report Server. They are generated in the name “debug-info.txt” in the following location:
Location of log files
For any configurations made in the Report Server, log files are generated in different folders listed in the following table based on the nature of the error.
The structure of logs folder looks as follows. You can collect the log files from the following location to share with us.
Azure App Service
Users who deployed the Report Server in Azure App Service should follow the given steps to take log files:
For Verbose logging
Verbose logging is a computer logging mode that records more information than the usual logging. (Verbose means using more words than necessary). In some scenarios, normal logging does not provide more information required for troubleshooting the issue. In such case, verbose logging is used.
To enable the verbose logging system, set the key ‘IsLogOptionalData’ to true in the Report Server, API, Windows Authentication and Scheduler Service web config files. Additional log information including parameters or other key values that causes exception is added to log files.
Location of config files
After completing the above changes, replicate the issue and collect the log files from the following location to share with us.
This page will automatically be redirected to the sign-in page in 10 seconds.