Essential Studio 2018 V16.1.0.24 Install Hangs

[Eugene Fong]

Installing Essential Studio 2018 V16.1.0.24  hangs at 77% on Syncfusion extensions install.

[Balaji Renganathan]

Hi Eugene, 

We are sorry for the inconvenience. 

Please make sure that there are no Visual Studio instances running in the background during our Syncfusion setups installation. This might cause the hanging problem during extension installations. 

To check the reported issue at our end, follow the steps suggested in the below KB article link and send us the zip file which consists of complete Syncfusion Installer logs generated by our tool. It would be much helpful for us to analyze the reported issue at the earliest. 

http://www.syncfusion.com/kb/2331 

Regards, 

Balaji R 

[Eugene Fong]

Hi Eugene, 

We are sorry for the inconvenience. 

Please make sure that there are no Visual Studio instances running in the background during our Syncfusion setups installation. This might cause the hanging problem during extension installations. 

To check the reported issue at our end, follow the steps suggested in the below KB article link and send us the zip file which consists of complete Syncfusion Installer logs generated by our tool. It would be much helpful for us to analyze the reported issue at the earliest. 

http://www.syncfusion.com/kb/2331 

Regards, 

Balaji R 

Attached is the log  information

Attachment: SyncfusionEStudioLogs_20180226_090028_f5e6aca3.7z

[Manivannan Sundararajan]

Hi Eugene,

Thanks for sharing the log files.

After analyzing your log files, we came to know that the v16.1.0.24 Essential Studio setup has been installed in your machine. As we mentioned in our previous update, we suspect that the installation was hanged as the Visual Studio instances were running in your machine. Please keep the Visual Studio remain close during the Essential Studio installation.

Also, Installing Syncfusion Extensions action takes about 10 minutes. However, the time may vary according to the machine configuration (RAM speed, hard disk space etc.). During that time, please don’t interrupt the installation and wait until the installation completes. As the Essential Studio v16.1.0.24 was already installed successfully in your machine, you can continue using it for your development purposes.

Regards,
Manivannan S.