We are having the same problem, only the error occurs when using an iphone and some other mobile devices. Our website is old and we use Syncfusion.Shared.Web.dll and Syncfusion.Tools.Web.dll version14.1400.0.41 and we recently acquired a new license to change this dlls for nuget references but we can't find these dlls in nuget, could you help us?
Hello Ana,
The issue we had was more than 10 yrs ago. We haven't faced this issue since upgrading to newer versions of Syncfusion. As far as I know there is no fix to this issue other than upgrading to newer versions. Believe me, I tried :)
As for the DLLs, you should be able to locate them under "packages" folder inside your solution folder. But you need to add the NuGet Syncfusion package to your solution first. If not using NuGet the DLLs will be placed under C:\Windows\assembly folder. You can use windows explorer program like https://q-dir.en.softonic.com/?ex=DINS-162.0 in admin mode to pull DLLs from assembly folder.
Hope this helps.
Thanks for the answer :)
We started using only nuget package in our applications. we would like to know which package would be compatible with the Syncfusion.Schedule.Web.dll and Syncfusion.Shared.Web.dll dlls nowadays, since I looked for them and didn't find them in nuget.
error below
When we had the issue we were on Syncfusion version 4.4, but if I remember correctly the error went away after updating to version 9.3. Not completely though, we were still getting this error only on Safari browser. However we had only 1-2 clients that were trying to access the site using Safari, so we just told them to install Chrome and use that instead of Safari :)
When you add the Syncfusion NuGet package, it downloads all the DLLs needed/depended on that package. Let me know which exact version you are using now and maybe I can upload the DLLs and share a link.
I understood.
Unfortunately if the site was for internal use we could force users to use a working browser, but this site is for external use and if a customer complains we have to make it work.
The version we are using is 20.2.0.43.
We would be grateful if you can.
tks
I am really sorry, but we are yet to upgrade to this latest version, Currently we are using 19.3.
One other way to overcome this issue is adding the following code to your web.config file, but this is not suggested as this will render the site to internet explorer version 8 forcefully. I remember having limited success with this, but in the end we decided to tell our safari users to stop using it.
<httpProtocol>
<customHeaders>
<add name="X-UA-Compatible" value="IE=8"/>
</customHeaders>
</httpProtocol>
Ok.
Can you make it available in this version you mentioned so that we can test it here?
I believe it is not a good choice to render internet explorer version 8 forcefully. I prefer to try using older version dlls as you mentioned
The attached zip file has both DLLs, however these are version 9.4. Even though we upgraded to version 19, somehow both the DLLs referenced are older versions. I also just realized this.
Ok.
These versions are below what I have here (14.1400.0.41), the ideal would be higher like 19..but I will test and let you know
Thanks
Hi Ana,
Thanks for the update. We will wait to hear from you. Please test at your end. Also, please let us know if you require any further assistance on this.
Regards,
Shereen