How to Get Started with Direct-Trac

To help our customers enjoy a smooth experience, Syncfusion is producing simple how-to videos on getting started. This blog accompanies the newly released video, Welcome to Direct-Trac: Syncfusion's Customer Support System, for those who prefer to read instructions. It will familiarize you with the process of using Direct-Trac, Syncfusion's internally built customer support and incident management system.


Getting Started

If you have downloaded an evaluation copy of our software, or if you are a customer, you will receive a confirmation email that will contain your login information. Use the password in this email to log in to your Direct-Trac account.


On your home screen, you will have access to many different portals.

Use the Profile portal to update your personal information, account details, portal details, and your password.

Home screen with Profile portal highlighted.

Get an unlock key for your license in the License and Keys portal under Product on the sidebar. Click Unlock Key, select the version you want from the drop-down, and your key will appear at the bottom of the pop-up screen.