We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy.
Unfortunately, activation email could not send to your email. Please try again.

MS Help2 missing

Thread ID:

Created:

Updated:

Platform:

Replies:

94714 May 28,2010 11:30 AM Jun 1,2010 01:41 AM General Discussion 4
loading
Tags: General Discussion
EXAPT Systemtechnik GmbH
Asked On May 28, 2010 11:30 AM

When trying to open the local help from the syncfusion dashboard, I'm getting an error message saying that MS help2 isn't installed.

What am I missing?

--
Christoph




syncfusion_40c680d9.rar

Velusamy Subramaniam [Syncfusion]
Replied On May 31, 2010 11:53 AM

Hi Christoph,

Thanks for using our Syncfusion products.

Could you please ensure in your machine you have the following files ?

C:\Program Files\Common Files\Microsoft Shared\help 8\dexplore.exe

C:\Program Files\Common Files\Microsoft Shared\help 9\dexplore.exe

Try the Syncfusion Documentation from the following path

[Syncfusion Documentation Installed Path]\Utilities\StartDexplore

Ex: C:\Program Files\Syncfusion\Essential Studio\Documentation\8.2.0.18\Utilities\StartDexplore

Please let me know if this helps you.

Regards,
Velusamy

EXAPT Systemtechnik GmbH
Replied On May 31, 2010 12:42 PM

Hi Christoph,

Thanks for using our Syncfusion products.

I have:
C:\Program Files\Common Files\Microsoft Shared\help 9\dexplore.exe

Try the Syncfusion Documentation from the following path

[Syncfusion Documentation Installed Path]\Utilities\StartDexplore

Ex: C:\Program Files\Syncfusion\Essential Studio\Documentation\8.2.0.18\Utilities\StartDexplore

This works. Help said it was upgrading to reflect the recent changes.

But as said, from the dashboard it does not work.

For the record: It's Windows 7 DE (german).

--
Christoph

EXAPT Systemtechnik GmbH
Replied On May 31, 2010 12:50 PM

Sorry, the addressing "Hi Christoph" slipped erroneously in by my copying/pasting :)
--
Christoph

Velusamy Subramaniam [Syncfusion]
Replied On June 1, 2010 01:41 AM

Hi Christoph,

Sorry for the inconvenience caused.

This is the known issue in the Vol 2 Release in the Dashboard we already fixed this issue and it will be available in the Vol 3 Release.

Please let me know if you have any other concerns.

Regards,
Velusamy

CONFIRMATION

This post will be permanently deleted. Are you sure you want to continue?

Sorry, An error occured while processing your request. Please try again later.

You are using an outdated version of Internet Explorer that may not display all features of this and other websites. Upgrade to Internet Explorer 8 or newer for a better experience.

;