Hi Dalvir,
Thanks for your inquiry. We appreciate the opportunity to assist you.
We have noticed you have submitted a number of specific technical queries here in the Forums which seem to indicate you are a current customer rather than an evaluator or tester. If so, you might like to know that you have an existing personal Direct-Trac account available using your own email address, and we highly recommend using your personal account. You'll get a faster response along with an automatic update when your question is answered via DirectTrac, and you can login and view your incident history 24x7. Simply visit the following page to log in.
https://www.syncfusion.com/Support/DirectTrac/logon.aspx?URL=/Support/DirectTrac/default.aspxIf you have any further questions, we hope you will take advantage of your existing account and services as a license holder.
Regards,
Manohari.R