axis tick and gridline not lining up

[Ben Tsai]

Hi,

If you look at the attached image, you will see that my x-axis tick labels do not line up with the gridlines. I assumed that the gridlines would be drawn at the same interval as my tick labels.

I was not able to create a small example to demonstrate this, but here are some relevant settings:
chart.PrimaryXAxis.RangeType = ChartAxisRangeType.Set;
chart.PrimaryXAxis.DateTimeFormat = "hh:mm:ss";
chart.PrimaryXAxis.DateTimeRange = [I am setting this programmatically];

How is the interval of the gridline determined? Can you point me to the settings/properties I need to set to make sure my ticks and gridlines line up properly?

Thank you,
Ben

Syncfusion 4.4.0.51
VS 2005

chart13.zip

[Suresh Babu]

Hi BenT,

I assume that you are using Syncfusion product version 4.4.0.51.

Thanks for bringing this issue to our attention.
This issue occurs when Range type property of Chart Axis is set to 'Set' and the Axis value type is DateTime. If the Range type is 'Auto', then it works well.

So we have filed a bug report in our internal defect tracking system. We have requested our developer to provide more information regarding the time frame to fix this issue. Hope we can provide you with more information within a week.

Let me know if you have any more questions.

Regards,
Sureshbabu

[Ben Tsai]

Hi,

Is there any update on the timeframe of getting this issue fixed?

Thank you very much!
BenT

>Hi BenT,

I assume that you are using Syncfusion product version 4.4.0.51.

Thanks for bringing this issue to our attention.
This issue occurs when Range type property of Chart Axis is set to 'Set' and the Axis value type is DateTime. If the Range type is 'Auto', then it works well.

So we have filed a bug report in our internal defect tracking system. We have requested our developer to provide more information regarding the time frame to fix this issue. Hope we can provide you with more information within a week.

Let me know if you have any more questions.

Regards,
Sureshbabu

[Suresh Babu]

Hi BenT,

I regret very much for the delay in getting back to you.

I did not hear anything about this issue from my developer.

I will let you know the status of this issue shortly.

Please let me know if you have any further questions.

Thank you for your patience.

Regards,
Sureshbabu

[Suresh Babu]

Hi BenT,

Sorry for the inconveniences caused.

The development team is analyzing this issue with high priority.

I will update you after getting response from our development team as quick as possible..

Please let me know if you have any further questions.

Regards,
Sureshbabu

[Ben Tsai]

Hi,

Any update? Thanks, BenT

>Hi BenT,

Sorry for the inconveniences caused.

The development team is analyzing this issue with high priority.

I will update you after getting response from our development team as quick as possible..

Please let me know if you have any further questions.

Regards,
Sureshbabu

[Ramya R]

Hi BenT,

My apologies for the delay in responding to you.

Since we face some difficulties in fixing this issue, we assure you that we will provide you with a fix for this issue in nearly 2 months.

Thank You for your patience.

Thanks & Regards,
Ramya.

[Ben Tsai]

Hi Ramya,

Thanks. This is an important fix for our product. Please let me know if the timeframe of 2 months is still accurate.

Best regards,
BenT

>Hi BenT,

My apologies for the delay in responding to you.

Since we face some difficulties in fixing this issue, we assure you that we will provide you with a fix for this issue in nearly 2 months.

Thank You for your patience.

Thanks & Regards,
Ramya.

[Rashidha F]

Hi BenT,

Thanks for using Syncfusion Products.

I am glad to inform that a latest version 5.1 include the fix of "Axes ticks and Gridlines are not aligned properly".

You can download the latest version 5.1 from the link below:

http://www.syncfusion.com/downloads/latestversion/default.aspx

Regards,
Rashidha.