Hi Lori,
I think you are using 3.3, this bug is fixed in 4.1.
Defect #872 - All rows display a plus or minus regardless of their state( i.e. no children)
v4.1 final release is available for download. Please refer to the following link for more information in this regard :
http://www.syncfusion.com/Support/Forums/message.aspx?MessageID=40022
Best regards,
Stanley