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Essential Studio 3.2.1.0 and Windows XP SP2

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36013 Oct 18,2005 11:01 AM Nov 13,2005 04:45 AM General Discussion 8
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Michael Robertson
Asked On October 18, 2005 11:01 AM

After installing Essential Studio 3.2.1.0 on a machine running Windows XP SP2, I unable to load any ActiveX controls in Internet Explorer. Is this a known issue with 3.2.1.0 and SP2? Is there a workaround? Simply uninstalling Essential Studio 3.2.1.0 doesn''t undo what the install changed. I have to go back to a prior image of my machine before the install to get IE to work properly again.

Daniel Jebaraj [Syncfusion]
Replied On October 19, 2005 10:09 AM

Hi MR, No, this is not a known issue. We do not make any changes to IE during the install. Best regards, Daniel >After installing Essential Studio 3.2.1.0 on a machine running Windows XP SP2, I unable to load any ActiveX controls in Internet Explorer. Is this a known issue with 3.2.1.0 and SP2? Is there a workaround? Simply uninstalling Essential Studio 3.2.1.0 doesn''t undo what the install changed. I have to go back to a prior image of my machine before the install to get IE to work properly again.

Robert
Replied On October 19, 2005 11:44 AM

I am having the same problem. Something had to have been changed. Please look into this. Thanks.

Robert
Replied On October 19, 2005 05:02 PM

Just spent the entire day w/ great MS engineers and my problem was with the KB 896688 patch. It seems that on certain computers, that this patch disables ALL activeX controls. We finally worked through this issue w/ a few registry entries and now all works. :-)

Michael Robertson
Replied On October 20, 2005 09:49 AM

RM, I do have patch KB# 896688 installed. However, it is only after I install 3.2.1.0 that it breaks the ActiveX controls. Can you give the details of how you solved your problem?

Administrator [Syncfusion]
Replied On October 20, 2005 02:56 PM

Hi, For me, 3.3 and 3.2.1.0 were installed before KB896688 and they were working well, we even release an update of our applicaiton and it was working just fine for our customer. KB896688 is a bad patch released my Microsoft and it''s the one having the problem, not Syncfusion. I removed from my computer the KB896688 that I installed 4 days ago, and everything worked fine again. In our environment, it''s not the first time Microsoft gives bad Windows Update. KB896688 is one of them. I saw a big thread on MSDN how to install properly this Update but I didn''t took the time yet to read. It''s a known issue by Microsoft that if not installed properly, on some computers, it will deactivate ActiveX in MSIE and affect the add/remove programs in the control panel. KB896688 containt 2 other update inside it and they have critical impact on the OS which seems to cause the problem. But I don''t know much about it myself. If you have use the automatic Windows update or if you take them without taking a look before of what they can do to the computer, sometime it''s likely to happen. I suggest to remove the KB896688, but it must be done manualy by executing spuninst.exe somewhere in %WINDIR%/$NtUninstallKB896688$/spuninst/ folder. But before doing so, be carefull and backup your computer. I have put a network admin to study how to correctly install this specific patch and understand why it affect some machine and not others. Good luck all. Mike >RM, > >I do have patch KB# 896688 installed. However, it is only after I install 3.2.1.0 that it breaks the ActiveX controls. > >Can you give the details of how you solved your problem? >

Robert
Replied On October 20, 2005 07:40 PM

RESOLUTION: Add the following registry key [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\CLSID] @="{0000031A-0000-0000-C000-000000000046}" Hope this helps. RM >RM, > >I do have patch KB# 896688 installed. However, it is only after I install 3.2.1.0 that it breaks the ActiveX controls. > >Can you give the details of how you solved your problem? >

Administrator [Syncfusion]
Replied On October 23, 2005 10:10 AM

I reinstallted the patch and tried your regkey and it worked. As I read it, it seems like someone from Microsoft has made a mistake by typing 2 times CLSID so the "ClassMoniker" was not registered corretly. Anyway, it works. Thank you RM. Mike >RESOLUTION: >Add the following registry key > >[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\CLSID] >@="{0000031A-0000-0000-C000-000000000046}" > >Hope this helps. >RM > >>RM, >> >>I do have patch KB# 896688 installed. However, it is only after I install 3.2.1.0 that it breaks the ActiveX controls. >> >>Can you give the details of how you solved your problem? >>

Administrator [Syncfusion]
Replied On November 13, 2005 04:45 AM

For a complete solution see the following :- http://support.microsoft.com/kb/909889 This problem nearly drove me mad until I found the pointer here first... > >I reinstallted the patch and tried your regkey and it worked. > >As I read it, it seems like someone from Microsoft has made a mistake by typing 2 times CLSID so the "ClassMoniker" was not registered corretly. > >Anyway, it works. > >Thank you RM. > >Mike > > > >>RESOLUTION: >>Add the following registry key >> >>[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\CLSID] >>@="{0000031A-0000-0000-C000-000000000046}" >> >>Hope this helps. >>RM >> >>>RM, >>> >>>I do have patch KB# 896688 installed. However, it is only after I install 3.2.1.0 that it breaks the ActiveX controls. >>> >>>Can you give the details of how you solved your problem? >>>

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