Customer Support

[Kenneth Johnson]

Would someone, anyone, in customer support please contact me regarding Direct-Trac incident #21349. As I have stated in numerous emails, once a day replies are not getting the issue resolved.

[Administrator]

The incident has been updated with a different sample trying a custom celltype. Does this work for you?

http://www.syncfusion.com/Support/user/uploads/DeleteGrid_4454e0b0.zip

[Kenneth Johnson]

Thanks for the help Clay. If you replace the CreateGridTable method with the following, you will see the DisplayMember is not displayed in the grid itself. The ValueMember is displayed.

private void CreateGridTable()
{
this.oDT.Columns.Add(new DataColumn("Part", typeof(System.String)));
this.oDT.Columns.Add(new DataColumn("Finish", typeof(System.Int32)));
this.oDT.Columns.Add(new DataColumn("Color", typeof(System.Int32)));

DataRow oRow = this.oDT.NewRow();
oRow["Part"] = "Base";
oRow["Finish"] = 100;
oRow["Color"] = 1000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Base";
oRow["Finish"] = 100;
oRow["Color"] = 2000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Base";
oRow["Finish"] = 100;
oRow["Color"] = 3000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Base";
oRow["Finish"] = 200;
oRow["Color"] = 1000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Base";
oRow["Finish"] = 200;
oRow["Color"] = 2000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Gutter";
oRow["Finish"] = 100;
oRow["Color"] = 1000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Gutter";
oRow["Finish"] = 100;
oRow["Color"] = 2000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Gutter";
oRow["Finish"] = 100;
oRow["Color"] = 4000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Gutter";
oRow["Finish"] = 200;
oRow["Color"] = 4000;
this.oDT.Rows.Add(oRow);

oRow = this.oDT.NewRow();
oRow["Part"] = "Gutter";
oRow["Finish"] = 300;
oRow["Color"] = 4000;
this.oDT.Rows.Add(oRow);
}

[Administrator]

In your lookup tables, the int values for colors and finish are values like 1, 2, 3. The values you set in the above code for the main table are 100, 200, ..., 1000, 2000, etc. This means there is no match between the lookup valuemember''s and the values in the main table. In such cases, the grid displays the values that are in the main table since it cannot match a display value in the lookup table. If you change the main tables values to 1,2,..., then you see the proper display member.

[Terry Lee]

Please open the PNG file and see the error we are getting.  Bottom line is that we are getting a timeout while calling you API.  We cannot view the .CSV file.

Attachment: 20211109_74110_3cc897.zip

[Arulpriya Ramalingam]

Hi Terry, 

 

Thank you for your interest in Syncfusion products. 

 

We have analyzed the provided file and we are little unclear that which API cause the issue error and details of error message. So, we request you to provide the details of the error message and API details with code that you are using to export the grid to csv file. That will be helpful for us to assist you further at the earliest. 

 

Regards, 

Arulpriya Ramalingam