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Syncfusion Feedback

Submitting an incident vs. message in this forum

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3451 Mar 20,2003 04:20 PM UTC Mar 20,2003 06:30 PM UTC WinForms 1
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Tags: Tools
Eric Chau
Asked On March 20, 2003 04:20 PM UTC

I submitted an incident (incident # 3634) 5 days ago and haven't heard a response. I submitted a message to this forum before and got a response in a couple of days. Is this normal? When I have an urgent issue, should I submit an incident or a message to this forum. Is there another revenue for getting support for licensed user? Thanks, Eric

Ramesh Praveen [Syncfusion]
Replied On March 20, 2003 06:30 PM UTC

Eric, Support incident is the preferred way to get support from us. We will get back to you soon regarding the other incident. I apologize for the delay, it doesn't usually take this long. In future, please send an email to support@syncfusion.com if an incident gets delayed a lot. Regards, Praveen Ramesh

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