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Submitting an incident vs. message in this forum

I submitted an incident (incident # 3634) 5 days ago and haven't heard a response. I submitted a message to this forum before and got a response in a couple of days. Is this normal? When I have an urgent issue, should I submit an incident or a message to this forum. Is there another revenue for getting support for licensed user? Thanks, Eric

1 Reply

RP Ramesh Praveen Syncfusion Team March 20, 2003 06:30 PM UTC

Eric, Support incident is the preferred way to get support from us. We will get back to you soon regarding the other incident. I apologize for the delay, it doesn't usually take this long. In future, please send an email to support@syncfusion.com if an incident gets delayed a lot. Regards, Praveen Ramesh

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