Hi Lori,
This is a known issue in our v2.0 releases which has been taken care of in v3.0 final release (v3.0.1.0). Please upgrade to the same from the link below, and let me know if you continue to experience this problem.
Essential Suite 3.0 final release is now available
We appreciate your continued interest in Syncfusion products.
Regards,
Guru Patwal
Syncfusion, Inc.