Freeze column Firefox Issue

[Neha Sevlani]

Hi,
We have a react application where we have used GridComponent and added freeze attribute to few columns.
However, Our application works fine on Google Chrome, but facing issue on firefox browser.
The issue is, our Grid doesn't respond on Firefox normal window.Scrolling horizontal stops. Wherein, It does works normally if I remove freeze attribute from column.

Here is the behaviour of our Grid in different browsers :
Google Chrome : Working
Google Chrome (Incognito)  : Working
Firefox : Freeze Column Not working. Gird horizontal scroll gets blocked.
Firefox Private Mode :Working

Any help would be greatly appreciated.
Thanks
Neha Sevlani
 

[Vasanthakumar K]

Hi Neha Sevlani,

Greetings from Syncfusion support.

Query: We have used GridComponent and added the freeze attribute to a few columns. Our application works fine on Google Chrome but is facing issues on Firefox, except in Firefox Private Mode.

We have checked the scenario you mentioned in Firefox version (131.0.2) but were unable to replicate the issue at our end. The grid with frozen columns worked as expected in our test environment. Please refer the below video demo for your reference.

Video demo: please find the attachment.

Based on your description, we suspect the issue might be related to Firefox’s cache, cookies, version, or browser settings, which could be causing the inconsistent behavior.

To help resolve the issue, please try the following:

1. Reset Firefox Browser Settings: Clear the cache, cookies, and reset your Firefox settings to default. Sometimes browser cache can lead to display issues that are resolved in Private Mode.
2. Update Firefox: Ensure that your Firefox browser is up-to-date, as older versions might not be fully compatible with certain features.

Additionally, since the information you provided is insufficient to fully replicate the problem, kindly share the following details:

1. Complete Grid Configuration: Provide your grid's complete rendering configurations, including all definitions, event handling, and any property updates.
2. Syncfusion and Browser Version Details: Share the Syncfusion package version you are using as well as the version of Firefox where you are facing the issue. If you are using an older version of Syncfusion, let us know if you're open to updating to the latest version, which includes several performance improvements and bug fixes.
3. Sample Validation: Please try running the scenario with our official Syncfusion demo samples to validate if the issue persists on your setup. You can check out the frozen rows and columns demo here: Frozen Rows and Columns Demo.

If you continue to experience issues, feel free to provide additional information, and we’ll be happy to assist you further.

Regards,

Vasanthakumar K

Attachment: 194745firefoxhorizontalscrollblockdemo_a6d8438e.zip