Update to 24.1.46 issues with IOS devices

I have the same problem on angular. 
that's the list of my packages

        "@syncfusion/ej2-angular-buttons": ,

        "@syncfusion/ej2-angular-calendars": 

        "@syncfusion/ej2-angular-charts": 

        "@syncfusion/ej2-angular-grids": 

        "@syncfusion/ej2-angular-inputs": 

        "@syncfusion/ej2-angular-navigations":

        "@syncfusion/ej2-angular-notifications":

        "@syncfusion/ej2-angular-popups": 

        "@syncfusion/ej2-angular-richtexteditor": 

        "@syncfusion/ej2-base": 

I suggest that you add automated test on multiple devices and version. Those problems from syncfusion are recurrent.

I have IOS 15.8.1  That does not work on Safari and chrome. IPhone 6 and iPad air 2.

I've lost many hours on that. 

I'ts super easy to replicate. 


Attachment: image_228ef627.rar


2 Replies

MI Mohamed Imran Thamin Ansari Syncfusion Team January 29, 2024 05:18 AM UTC

Hi Frédéric,

Based on the details currently we are investigating the following scenario from our end, and we need some additional time to further investigate this. We will provide further details shortly.

Until then, we appreciate your patience.


Regards,

Mohamed Imran T



MI Mohamed Imran Thamin Ansari Syncfusion Team February 8, 2024 02:18 PM UTC

Hi Frederic,


Thank you for your patience as we address your query.

 

Upon reviewing your concern, we would like to inform you that we have implemented testing for our components across multiple devices, and we have also checked with the devices you specified. However, we were unable to reproduce the exact issue you are facing.

 

Additionally we suspect that you may be encountering an issue related to a regex expression, which is a known issue on our end. Our Essential Studio 2023 Volume 4 SP release v24.2.3 has been rolled out and is available for download. In this release, we have addressed issues related to regex expressions.

 

If you continue to experience the issue, Kindly provide has a sample application that replicates the issue. We are here to assist you further.

 

Regards,

Mohamed Imran T



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