DocumentEditor freezes when copied and pasted into it the two tables beside each other from Microsoft Word

[Ignacy Mielniczek]

Hello,

We are using Syncfusion's DocumentEditor component v. 23.1.40

We have noticed a very strange behavior that after creating two tables beside each other in Microsoft Word and copying them all, then pasting into DocumentEditor makes it totally freeze. The same is happening on the latest version of DocumentEditor v. 23.2.4.

For your convenience, I have attached screenshots

Best regards,

Ignacy Mielniczek

Attachment: DocumendEditor_copy_tables_from_Microsoft_Word_630003e1.7z

[Kavitha Muralitharan]

Hi Ignacy,

We were unable to reproduce the reported issue "Freeze while pasting two tables beside each other from MS Word" in our latest version. We recommend you upgrade both client and server side to the latest version  (v23.2.6) packages. Please upgrade and try on your end. Please cross-check that and let us know if you need any further assistance.

NPM Link: (Client-side)

https://www.npmjs.com/package/@syncfusion/ej2-documenteditor

https://www.npmjs.com/package/@syncfusion/ej2-angular-documenteditor

NuGet link: (Server-side)

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.Core/

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.MVC5/

Regards,

Kavitha M

[Ignacy Mielniczek]

Hello Kavitha,

Thank you very much for a quick response. Upgrading the DocumentEdiitor component's version to 23.2.6 fixed the problem. However, the tables which were pasted into DocumentEditor are sticking to each other and looks as it was just a single table with 2 columns and 4 rows. 

Could you please look at that problem?

I have attached screenshots for your convenience.

Best regards,

Ignacy Mielniczek

Attachment: DocumentEditor_copy_tables_from_Microsoft_Word_different_layout_266ca334.7z

[Gayathri Swetha Magesh]

Hi, 

We can reproduce the reported issue "Pasting of two adajacent tables in documentEditor merging as a single table", currently we are validating on this and will update you with the further details by December 8, 2023.

Regards,
Gayathri Swetha

[Selvaprakash Karuppusamy]

Ignacy, we have faced the reported issue due to the dependent component, and we have requested the details from the concerned team. We will update further details on December 12, 2023.

[Selvaprakash Karuppusamy]

Ignacy, 

We have confirmed the reported issue "Pasting of two adjacent tables in documentEditor merging as a single table" as a defect and logged a defect report. We will fix this issue in our upcoming patch release, which is expected in the third week of December 2023.

You can track the status of the bug through the below feedback link:

https://www.syncfusion.com/feedback/48822/table-is-not-preserved-properly-while-converting-a-rtf-document-to-pdf

Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

[Suriya Murugan]

Ignacy, We have resolved the issue and it under testing. We will include it in our weekly release which is scheduled for December 27, 2023. We will update you once resolved.

[Ignacy Mielniczek]

Hello Suriya,

Could you please update me with the progress of a fix for the bug?

Thank you very much in advance.

Best regards,

Ignacy Mielniczek

[Suriya Murugan]

We are glad to announce that our Weekly NuGet Release (v24.1.43) is rolled out and we have included this bug fix in our v24.1.43 release. Please upgrade to the latest version packages to resolve this issue.

We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance.

[Ignacy Mielniczek]

The problem of screen freezing is sloved but there is an aditional problem: the coppied columns do not lay side by side, instead they are positioned in two different lines.

Even if we tried to create tables inside table in a such way:

after copy to the DocumentEdtior we get:

[Balamurugan Shanmugam]

Hi Igancy,

the coppied columns do not lay side by side, instead they are positioned in two different lines.	We can reproduce the reported issue with the provided details. Currently, we are validating and will get back to you by February 16, 2024.   Ms word: Document Editor:   The issue was reproduced randomly based on the table position. So, could you please share the input document that you are using to copy the table? It could be helpful for further analysis.
Even if we tried to create tables inside table in a such way: after copy to the DocumentEdtior we get:	Based on the information, we attempted to recreate the issue. But we didn't encounter the issue mentioned. We have attached the video for your reference. So, could you please share the replication steps or video demonstration? It could be helpful to reproduce the issue on our end. Thereby, we will analyze further and provide you with the appropriate solution at the earliest.

Regards,

Balamurugan S

[Balamurugan Shanmugam]

Attached video 

Attachment: tablePaste_ef155049.zip

[Ignacy Mielniczek]

Hi, 

Please find attached document you asked for. Additionaly I recorded a video to show how to create such tables in Microsoft Word.

Best regards,

Ignacy 

Attachment: example_ffd8471d.7z

[Balamurugan Shanmugam]

Hi Ignacy,

We attempted to recreate the issue by using the document that you shared. And I also created the document that follows the shared video. But we didn't encounter the issue mentioned.

Please find below a screenshot for your reference.

Regards,

Balamurugan S