random question marks (??) in text

Hi,

Very randomly, question marks appear between the entered text in my RTE.

Some examples
Image_1962_1697659623526Image_1338_1697659650563Image_8633_1697659691160


We are 100% sure that those question marks were NOT entered by the user.

I could not fully simulate the issue, at least not with double questionmarks.

What I could simulate is text with some single questionmarks between the text.
The question marks seem to come from below highlighted HTML code in bold.

<p>qsfqsdf</p>

<p>qs</p>

<p>fqs</p>

<p>fqsd</p>

<p>f</p>

 

<p><br></p>

 

<ul>

 

<li>qsd<span class="e-editor-select-start">​</span></li><li>f</li><li>qsdf</li><li>qsdf</li><li>qs</li><li>f</li><li>qsdf</li><li><span class="e-editor-select-end">​</span></li></ul><p><br></p><p>sdfsd</p><p><br></p><p>Met beste groet,</p><p>Frederik Gysel</p><p><br></p><p><br></p><p><span style="color:grey; font-size:7px;">|LbxGDj|_9weK24GUykXJUd1GhSwwvw%3d%3d_GbBJCZOd%2fZAL3mBjv5r0HA%3d%3d</span></p>

Which gives below result with questin marks between the text.

Image_3689_1697659835786


Not 100% sure but it seems to happen when ordered lists are used.

Any idea what could cause those 'e-editor-select-start' and 'e-editor-select-end' classes in the html code, resulting in question marks in the text?

PS: I am using  v21.2.10


Thx

Frederik




4 Replies

FG Frederik Gysel October 18, 2023 09:41 PM UTC

it looks like when selecting text and pressing the bulleted list button, the conversion to bulleted list is sometimes not applied.
After pressing the bulleted button for a 2nd time, the bulleted list is created but with the 'e-editor-select-start' and 'e-editor-select-end' classes remaining in the html code.


Rgds

Frederik



VY Vinothkumar Yuvaraj Syncfusion Team October 23, 2023 12:57 PM UTC

Hi Frederik Gysel,


We have validated your reported query on 21.2.10 package version, but unfortunately, we were unable to replicate your problem at our end. Please see the following sample and attached video for your reference.


Sample : https://stackblitz.com/edit/4yxucj-aeawfu?file=package.json,index.html,index.ts


Could you please share the following information to replicate your problem at our end?


  • Can you please share your exact code in your application, or can you please share the issue replicating sample?
  • If possible, please modify the shared sample with the issue-replicating code.
  • Can you share the exact replication procedure to check your issue at our end?
  • If possible, please share a video demonstrating the issue.
  • How do you load the content inside the Rich Text Editor?


Regards,

Vinothkumar



FG Frederik Gysel October 23, 2023 03:06 PM UTC

Hi,


Here is a video reproducing the issue:

https://drive.google.com/file/d/1h6xgZx7ZoDvGJbLjguHnlfxdH_nU8qEs/view?usp=sharing


In the video I am using this stackblitz project:

https://stackblitz.com/edit/js-vxafxt?file=index.js


Thx

Frederik



VJ Vinitha Jeyakumar Syncfusion Team October 24, 2023 09:38 AM UTC

Hi Frederik Gysel,

We have checked both the shared sample and video replication and tried to reproduce the issue by using the sample you have attached by following the replication procedure in the video. But unfortunately, we didn't face any issues as you reported. We have also prepared a video illustration for your reference.

We suggest you to use latest CDN links for scripts and styles reference in the shared sample. Please find the modified sample,


Please let us know if it resolves the reported issue.

Regards,
Vinitha

Attachment: Vid_list_63edf273.zip

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