RichTextEditor cannot save link in the image properly

Question

Good morning!!I'm facing the following issue when using the RTE feature.When a client of ours puts an image and a link on that image and tries to save it directly, the link is not saved on the image. To make that link really saved, it is necessary that the focus on the image is lost, that is, that the customer clicks anywhere else on the platform before saving.Can you tell me if this type of problem is being investigated to be solved or if it has already been solved? I'm using version 21.1.37.Thank you very much in advance

Vinothkumar Yuvaraj · Answer

Hi Roan Santos,We have created a sample based on the information you shared. In this sample, we log the value of the Rich Text Editor on the actionComplete event and then insert that value into the Rich Text Editor. However, we can retrieve the image with the link after inserting the link on the image in the Rich Text Editor. Additionally, we were unable to replicate your problem on our end. Please refer to the attached video and sample for further reference.If you are still facing an error, could you please share the following information to replicate your problem at our end?Can you please share your exact code in your application, or can you please share the issue replicating sample?If possible, please modify the shared sample with the issue-replicating code.Can you share the exact replication procedure to check your issue at our end?If possible, please share a video demonstrating the issue.Note :The value in the Rich Text Editor is saved based on the saveInterval. By default, this value is set to 10000 ms, meaning the Rich Text Editor value is saved every 10 seconds. We recommend setting the SaveInterval property to "10" and then checking for any issues.API Link : https://ej2.syncfusion.com/vue/documentation/api/rich-text-editor/#saveintervalRegards,VinothkumarAttachment: New_folder_de85d5ec_eccfc1a3.zip