Hey fellow developers!
I hope you're all having a great day. I ran into an issue recently, and I'm hoping someone here can help me out. I recently got a 4K portable monitor to improve my coding experience, but now I'm encountering some unexpected errors when running JavaScript applications.
The Problem:
When I run my JavaScript applications on the 4K portable monitor, the UI seems to be distorted, and some elements don't display correctly. It seems like there's a scaling issue, but I'm not entirely sure what's causing it. I've tried adjusting the resolution settings on the monitor and my laptop, but it doesn't seem to fix the problem.
Environment:
Operating System: Windows 10
Monitor: 4K Portable Monitor
Browser: [crome]
What I've Tried:
Adjusting the resolution settings on both the monitor and laptop.
Ensuring that my browser is up to date and clearing the cache.
Checking for any JavaScript errors in the browser console, but no specific errors are reported.
Code Sample:
javascript
Copy code
// Insert relevant code snippet, if applicable
I would greatly appreciate any insights or suggestions you might have to resolve this issue.
Thanks in advance for your help!
Hi Steve Anderson,
Thank you for reaching out Syncfusion support with your concern. We understand that you're experiencing UI distortion and display issues while running your JavaScript applications on your new 4K portable monitor. We're here to assist you in identifying and resolving the problem.
As a client component, we suspect that this issue may arise due to the responsiveness of the component, and it does not depend on the utilized OS, monitor type, or the browser used.
To provide you with accurate guidance, we kindly request the following details from you:
Syncfusion Component Usage Details: Could you please specify if you are using any Syncfusion components in your JavaScript applications? If yes, kindly provide the names and versions of the components you have integrated.
Screenshots of the Issues: It would be helpful if you could provide screenshots that illustrate the UI distortion and incorrect display of elements. This will give us a clearer understanding of the problem you're facing.
Relevant Code Sample: If applicable, sharing the relevant portions of your JavaScript code that pertain to the UI elements in question would allow us to better assess the situation and provide targeted advice.
With this information, it will be helpful to diagnose the issue and provide you with effective solutions to resolve it.
Regards,
Theveshwar
