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The document editor failed to load the image.


  1. I imported the docx file into the document editor, but I can't see the image.

I used the code as below.

<div class="row">
    <div class="col-xl-12">
        <ejs-documenteditorcontainer id="container" layoutType="Continuous" enableLocalPaste="true" documentEditorSettings="true" enableToolbar=true height="810px">



    var documenteditor;
    var container;
    document.addEventListener('DOMContentLoaded', function () {
        var documenteditorElement = document.getElementById("container");
        container = documenteditorElement.ej2_instances[0];
        documenteditor = container.documentEditor;

        var ajax = new XMLHttpRequest();
        ajax.open('POST', 'Import', true);
        ajax.onreadystatechange = function () {
            if (ajax.readyState === 4) {
                if (ajax.status === 200 || ajax.status === 304) {
                    // open SFDT text in document editor
        var JobNo = sessionStorage.getItem('JobKey');
        var formData = new FormData();
        formData.append('JobNo', JobNo);

public string Import(string JobNo)
            if (!Directory.Exists(ConnectionInformation.BasePath + "\\Project_PDF\\" + JobNo))
                Directory.CreateDirectory(ConnectionInformation.BasePath + "\\Project_PDF\\" + JobNo);
            string filePath = ConnectionInformation.BasePath + "\\Project_PDF\\" + JobNo + "\\" + JobNo + ".docx";

            EJ2DocumentEditor.WordDocument document = new EJ2DocumentEditor.WordDocument();

            if (System.IO.File.Exists(filePath))
                string sfdt = string.Empty;
                using (FileStream inputStream1 = new FileStream(filePath, FileMode.Open, FileAccess.ReadWrite))
                    IFormFile formFile = new FormFile(inputStream1, 0, inputStream1.Length, "", JobNo + ".docx"); // converting MemoryStream to IFormFile

                    Stream stream = new MemoryStream();
                    stream.Position = 0;

                    document = EJ2DocumentEditor.WordDocument.Load(stream, EJ2DocumentEditor.FormatType.Docx);
                    sfdt = Newtonsoft.Json.JsonConvert.SerializeObject(document);


                return sfdt;
                return null;

1 Reply

SK Selvaprakash Karuppusamy Syncfusion Team May 8, 2023 12:37 PM UTC

Hi TaeWook,

We are unable to reproduce the reported issue. So, could you please provide us the input Word document which used at your end. Thereby, we will analyze further and provide you the appropriate solution at the earliest.

If you have any confidential data in your Word document, we recommend that you create a ticket with Syncfusion support.

To create a support ticket: 



Selvaprakash K

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