for whatever reason I cannot load one of my template files in the DocumentEditor while other docx are loaded perfectly. Interestingly the file gets loaded just fine in your demo (https://ej2.syncfusion.com/vue/demos/#/bootstrap5/document-editor/default.html).
My code looks like this:
Backend code looks like this:
When trying to load this certain file I get tons of errors like this:
Does anyone has an idea why this happens just for certain files to are loading perfectly fine in the demo document editor?
We suspect that the reported problems are might be due to the contents in the input word document which used at your end. We need to investigate with the contents in your input Word document to reproduce the exact problem at our end. So, could you please provide us the input Word document which used at your end and share the sample and details of issue if you faced any in console. Thereby, we will analyze further and provide you the appropriate solution at the earliest.
Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face.
thanks for your reply. I added the word document and the pieces of code i'm using.
As mentioned, it's interesting that this exact document get's loaded by the demo document editor on your website. I also guess it is somehow related to the document, but why is it loading fine in your editor? :D
Currently, we are checking this scenario and will update details by March 30, 2023.
We can reproduce the reported issue with provided document. Currently, we are validating and will get back to you by April 3, 2023.
Tom, we will check and update details by April 6, 2023
Tom, we are facing this issue only vue3 because of proxy in vue3. We are facing some complexity in finalizing the solution. Currently, we are working on it with high priority.
We will update further details once validated.
Tom, We will resolve the issue in our upcoming EJ2 release which is expected on April 19, 2023.
Tom, You can can track the status of bug through below feedback link:
Hi there getting the same problem ,
TypeError: Cannot read properties of undefined (reading 'height')
also i get other errors
using VUE 2.7.4 + quasar 1.22.9 but the funny thing it happens only on the code when is compiled as production,
development environments works fine (no errors)
tested with this 2 versions of the editor 20.4.54 & 21.1.37 and happens the same on BOTH
thanks for taking care, seems to be fixed with the newest version. 👍
Version 21.1.39 has done the trick, no more errors
Carlos and Tom, we are glad to hear that your issue has been resolved.