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Print layout error

 "@syncfusion/ej2-react-documenteditor": "^20.4.48"

on Print layout mode open docx file will error:

9 Replies

KM Kavitha Muralitharan Syncfusion Team February 7, 2023 01:21 PM UTC

Hi Song,

We were unable to identify the exact replication process. Therefore, kindly submit a replication procedure as a step-by-step video and we suspect that the reported problems are might be due to the contents in the input word document which used at your end. We need to investigate with the contents in your input Word document to reproduce the exact problem at our end. So, could you please provide us the input Word document which used at your end and also share the details of issue if you faced any in console. Thereby, we will analyze further and provide you the appropriate solution at the earliest.

Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face.


Kavitha M

SJ song jianhui replied to Kavitha Muralitharan February 13, 2023 12:28 PM UTC

You can upload it to the official website demo to view the error.

Snipaste_2023-02-13_20-26-44 (小).jpg

Attachment: 1117_48c7270.zip

KM Kavitha Muralitharan Syncfusion Team February 14, 2023 05:39 AM UTC

Hi Song,

We can reproduce the reported issue with provided document. Currently, we are validating and will get back to you by February 16, 2023.


Kavitha M

SM Suriya Murugan Syncfusion Team February 16, 2023 04:12 PM UTC

Song, We need additional timeline to check this issue and will update details by february 20, 2023.

SM Suriya Murugan Syncfusion Team February 20, 2023 02:12 PM UTC


We have confirmed the reported issue as a defect and logged a defect report. We will fix this issue in our patch release, which is expected in the last week of March 2023.

You can track the status of the bug through the below feedback link:


Disclaimer: “Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”

SJ song jianhui February 21, 2023 02:22 AM UTC

thank you for your support.

NA Nivetha Anandan Syncfusion Team March 8, 2023 03:47 AM UTC

Update on behalf of the customer - Query from the Contact Us page

can i read this track ? https://www.syncfusion.com/feedback/41224/resolve-the-error-while-opening-a-document

NA Nivetha Anandan Syncfusion Team March 8, 2023 02:51 PM UTC

Hi Song,


We have added your account to access the feedback portal. Kindly clear your cache and try to log off and login with your Syncfusion credentials once again. Let us know if the issue persists.

SM Suriya Murugan Syncfusion Team April 11, 2023 03:23 AM UTC


We are glad to announce that our patch release (v21.1.38) has been rolled out successfully. In this release, we have added the fix for the reported issue.

Please upgrade to the latest version packages to resolve this issue:

Client Side:



Server Side:



Please let us know if you need any further assistance.

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