on Print layout mode open docx file will error:
We were unable to identify the exact replication process. Therefore, kindly submit a replication procedure as a step-by-step video and we suspect that the reported problems are might be due to the contents in the input word document which used at your end. We need to investigate with the contents in your input Word document to reproduce the exact problem at our end. So, could you please provide us the input Word document which used at your end and also share the details of issue if you faced any in console. Thereby, we will analyze further and provide you the appropriate solution at the earliest.
Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face.
You can upload it to the official website demo to view the error.
We can reproduce the reported issue with provided document. Currently, we are validating and will get back to you by February 16, 2023.
Song, We need additional timeline to check this issue and will update details by february 20, 2023.
thank you for your support.
Update on behalf of the customer - Query from the Contact Us page
can i read this track ? https://www.syncfusion.com/feedback/41224/resolve-the-error-while-opening-a-document
We have added your account to access the feedback portal. Kindly clear your cache and try to log off and login with your Syncfusion credentials once again. Let us know if the issue persists.
We are glad to announce that our patch release (v21.1.38) has been rolled out successfully. In this release, we have added the fix for the reported issue.
Please upgrade to the latest version packages to resolve this issue:
Please let us know if you need any further assistance.