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pdfium.dll issuing while load large pdf in pdf viewer

Hi Team,

i am receiving repeatedly error on pdfium.dll in event logger while throw exception application session cleared automatically, please refer below event log error and do the needful.


Faulting application name: w3wp.exe, version: 10.0.17763.1, time stamp: 0xa7ccada2

Faulting module name: pdfium.dll, version:, time stamp: 0x5c318b50

Exception code: 0xc0000409

Fault offset: 0x001cb27d

Faulting process id: 0x4154

Faulting application start time: 0x01d903e3c2153a91

Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe

Faulting module path: D:\PGD Application\Kromatix_Live\x86\pdfium.dll

Report Id: d4b81e65-1c94-406e-9174-9af96c2eec29

Faulting package full name:

Faulting package-relative application ID:



3 Replies

CK Chinnamunia Karthik Chinna Thambi Syncfusion Team November 30, 2022 10:46 AM UTC

We have tried to reproduce the reported issue with provided details, but it is not reproducing on our end. We have shared the sample in which we have tried to reproduce the issue in the below link,

Sample: https://www.syncfusion.com/downloads/support/directtrac/general/ze/MVCSample-959608186.zip

Try this sample and revert to us with the following details, if you have any concerns on this. This will be helpful for us to analyze further and provide the below details.

  • Modified sample or share the sample in which the issue is reproduced.
  • Server hosting environment configuration.
  • Any sliding timeout set in the server side for the cache object.
  • Share the document size which you are facing the issue along with steps to reproduce.

MA Manimaran December 5, 2022 09:37 AM UTC

Hi Team,

I'm using community license for pdf viewer control to my customer, my customer environment is less than 10 people  using my web page, when they get this error, application crashed and application session will empty automatically in IIS, This error we facing repeatedly I'm not able resolve it, kind advice to below concern.



CK Chinnamunia Karthik Chinna Thambi Syncfusion Team December 6, 2022 01:48 PM UTC

The given information is not sufficient to proceed further. Kindly share the details in which we requested in the previous update. And also, load the document in the below sample.

Sample: https://www.syncfusion.com/downloads/support/directtrac/general/ze/MVCSample-959608186.zip

If you are still facing any issues, we would like to resolve your issue through a web meeting. Kindly provide your feasible date and time for the same.

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