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signature.load(x) physically works but the signature does not render

Hi,

When I call the .load() method on the signature pad, the method is success as the .isEmpty() method returns false. However, the signature does not appear on the control (it does not render).

What could I be doing wrong?

When I take the base64 data produced by .getSignature() and plug it into the Preview tab of the Syncfusion demo page (https://ej2.syncfusion.com/javascript/documentation/signature/open-save/) and click "Open", it raises a 400 error visible in the developer console with no additional clues as to the cause of the error. I did this to compare what I was doing to what the SF page is doing - but it did not work. In my case, I do not get a 400 error as it is loaded in the client.


Additional information:

- this is on a password protected page so I cannot share it.

- ej2.min.js v19.4.56 (

<script type="text/javascript" src="https://cdn.syncfusion.com/ej2/dist/ej2.min.js">
</script>

- the page has a Smart Wizard control on with 5 pages, 3 of which have signature pads. All function correctly in terms of capture and save (using .getSignature()) but the .load() simply doesn't render.



Thanks

Joe


1 Reply

YA YuvanShankar Arunagiri Syncfusion Team November 24, 2022 01:05 AM

Hi Joseph,


We have validated your reported query and are unable to reproduce the issue on our end. For your reference, we have prepared a video demonstration and sample.


Sample link: https://stackblitz.com/edit/icb9js?file=index.ts,index.html


If you are still facing the issue, please share the below details.

 

  • Share a reproducible sample or replicate the issue in our sample.

  • Share the issue's video demonstration.

 

Based on that, we will check and provide you with a better solution quickly.


Regards,

YuvanShankar A


Attachment: Flonnect_20221124_7419b72211c84f5b9bf960f393c73eda_fa52fc44.zip

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