We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. Image for the cookie policy date

Sudden changes in top value of draggable element while scroll down the page

Hello Team

I'm trying to add the draggable feature to one of the HTML elements in our project. 

The draggable feature is working fine with an exception. 

The issue: There is a sudden change in the top value that has been noted once I try to drag the element after vertically scrolling the page. 

For reference here, I'm attaching the screen recording. 


Please help me to solve the issue.


Attachment: Dragissuescreenrecord_80b1e674.zip

16 Replies

TJ Theveshwar Jayakumar Syncfusion Team November 16, 2022 06:54 AM UTC

Hi Jishnu V,


Greetings from Syncfusion support,

Since we are facing some complexity on validating your reported scenario, we need some additional time to validate. So, we will update further details on Nov 18th, 2022.

Until then we appreciate your patience

,

Regards,

Theveshwar



JV Jishnu V November 22, 2022 12:24 PM UTC

Hello Theveshwar Jayakumar


Can you give an update on this issue?


Thanks and Regards,

Jishnu



RS Ragunath Sukumaran Syncfusion Team November 23, 2022 05:12 PM UTC

Hi Jishnu,


Sorry for the inconvenience caused.

We are able to reproduce the reported issue. We will share further details tomorrow(24th November 2022).


Regards,
Ragunath S


JV Jishnu V November 25, 2022 11:27 AM UTC

Hello Team Ragunath Sukumaran

Thank you for your evaluation. 

I hope you can reach out as soon as possible, and I am waiting for your reply!


Thanks and Regards, 

Jishnu



MK Manoj Kumbhakarna November 28, 2022 04:42 PM UTC

Hello Syncfusion Team,

Tried to reach out you by US support number - 1-888-9DOTNET or 1-919-481-1974 but not answer and mailbox full also.  


Got reply on chat (Sangeetha) that she will inform team to look at our query with high priority, but no time or days provided


We are waiting for your reply.


Thanks,

Manoj



RS Ragunath Sukumaran Syncfusion Team November 29, 2022 05:11 AM UTC

Hi Jishnu,


Sorry for the inconvenience caused.

We have considered this as a bug at our end and planned to resolve this issue in the upcoming weekly patch release, which is scheduled to roll out on the 6th of December 2022. Please refer to the below feedback to track the status of this issue.

Feedback: https://www.syncfusion.com/feedback/39451/need-to-resolve-the-sudden-changes-in-top-value-of-draggable-element-while-scroll

We appreciate your patience until then.


Regards,
Ragunath S


JV Jishnu V November 29, 2022 05:42 AM UTC

Hello Team,


Thank you for the confirmation and it is much appreciated.


I'm waiting for your patch release. Please let me know the further update.


Thanks and Regards,

Jishnu



RS Ragunath Sukumaran Syncfusion Team December 6, 2022 01:41 PM UTC

Hi Jishnu,


Sorry for the inconvenience caused,


We are unable to complete it as planned. However, we will prioritize, and it will be included with our volume 4 release which is scheduled on Mid of December 2022.


We appreciate your patience until then.


Regards,

Ragunath S



HS Harish S December 16, 2022 01:01 PM UTC

Hello Syncfusion Team,


As you have mentioned in the last comment that you will prioritize the issue and release an update in the mid of December so can you please mention the exact date as today is 16th of December and I was expected a response from your end.


So please consider this as a high priority and give us an exact date and I really appreciate your effort on the same.


Thanks & Regards,

Harish S



TJ Theveshwar Jayakumar Syncfusion Team December 23, 2022 04:22 AM UTC

Hi Harish,

 

Sorry for the inconvenience caused

 

We are unable to fix this bug as planned due to high complications. However, we will prioritize and fix this bug in our 2023 Volume1 service pack release. We appreciate your patience until then.

 

Regards,

Theveshwar



HS Harish S December 23, 2022 07:55 AM UTC

Hi Theveshwar Jayakumar,

Can you please let me know the date of release for 2023 Volume 1 service pack?

Thanks & Regards,
Harish S



TJ Theveshwar Jayakumar Syncfusion Team January 5, 2023 03:41 PM UTC

Hi Harish,


We have prioritized to fix this issue with our Volume 4 service pack release itself which is scheduled to be rolled in the end of January 2023.

We appreciate your patience until then.


Regards,

Theveshwar



HS Harish S replied to Theveshwar Jayakumar January 31, 2023 01:12 PM UTC

Hi Theveshwar Jayakumar,

As you mentioned that you will fix the issue on priority with the Volume 4 service pack release itself in the end of January 2023 so if the pack is released 
can you please provide the link to the Volume 4 service pack and along with the release notes.


Thanks & Regards,
Harish S



TJ Theveshwar Jayakumar Syncfusion Team February 5, 2023 08:21 PM UTC

Hi Harish,


Sorry for the delay caused


The fix for the issue "Sudden changes in top value of draggable element while scroll down the page" has been included with our earlier patch version (i.e., v20.4.44). So, kindly update our packages  version as v20.4.44  to resolve this issue. Please refer the below release notes.


Release Notes: https://ej2.syncfusion.com/documentation/release-notes/20.4.44/



Please let us know if you have any concerns.


Regards,

Theveshwar



HS Harish S replied to Theveshwar Jayakumar February 20, 2023 05:54 AM UTC

Hi  Theveshwar Jayakumar,

Thank you for the release, can you please release the fix for the issue "Sudden changes in top value of draggable element while scroll down the page" in the version 19 as we are using this version in our curent project

Thanks & Regards,
Harish S



TJ Theveshwar Jayakumar Syncfusion Team February 21, 2023 12:26 PM UTC

Hi Harish,


We have created a new ticket under your account to follow up with this query. We suggest you to follow up with the ticket for further updates. Please login using the below link.

Ticket: https://support.syncfusion.com/support

Regards,

Theveshwar





Loader.
Live Chat Icon For mobile
Up arrow icon