Hello Team
I'm trying to add the draggable feature to one of the HTML elements in our project.
The draggable feature is working fine with an exception.
The issue: There is a sudden change in the top value that has been noted once I try to drag the element after vertically scrolling the page.
For reference here, I'm attaching the screen recording.
Please help me to solve the issue.
Hi Jishnu V,
Greetings from Syncfusion support,
Since we are facing some complexity on validating your reported scenario, we need some additional time to validate. So, we will update further details on Nov 18th, 2022.
Until then we appreciate your patience
,
Regards,
Theveshwar
Hello Theveshwar Jayakumar
Can you give an update on this issue?
Thanks and Regards,
Jishnu
Hi Jishnu,
Sorry for the inconvenience caused.
We are able to reproduce the reported issue. We will share further details tomorrow(24th November 2022).
Hello Team Ragunath Sukumaran
Thank you for your evaluation.
I hope you can reach out as soon as possible, and I am waiting for your reply!
Thanks and Regards,
Jishnu
Hello Syncfusion Team,
Tried to reach out you by US support number - 1-888-9DOTNET or 1-919-481-1974 but not answer and mailbox full also.
Got reply on chat (Sangeetha) that she will inform team to look at our query with high priority, but no time or days provided
We are waiting for your reply.
Thanks,
Manoj
Hi Jishnu,
Sorry for the inconvenience caused.
We have considered this as a bug at our end and planned to resolve this issue in the upcoming weekly patch release, which is scheduled to roll out on the 6th of December 2022. Please refer to the below feedback to track the status of this issue.
We appreciate your patience until then.
Hello Team,
Thank you for the confirmation and it is much appreciated.
I'm waiting for your patch release. Please let me know the further update.
Thanks and Regards,
Jishnu
Hi Jishnu,
Sorry for the inconvenience caused,
We are unable to complete it as planned. However, we will prioritize, and it will be included with our volume 4 release which is scheduled on Mid of December 2022.
We appreciate your patience until then.
Regards,
Ragunath S
Hello Syncfusion Team,
As you have mentioned in the last comment that you will prioritize the issue and release an update in the mid of December so can you please mention the exact date as today is 16th of December and I was expected a response from your end.
So please consider this as a high priority and give us an exact date and I really appreciate your effort on the same.
Thanks & Regards,
Harish S
Hi Harish,
Sorry for the inconvenience caused
We are unable to fix this bug as planned due to high complications. However, we will prioritize and fix this bug in our 2023 Volume1 service pack release. We appreciate your patience until then.
Regards,
Theveshwar
Hi Theveshwar Jayakumar,
Can you please let me know the date of release for 2023 Volume 1 service pack?
Thanks & Regards,
Harish S
Hi Harish,
We have prioritized to fix this issue with our Volume 4 service pack release itself which is scheduled to be rolled in the end of January 2023.
We appreciate your patience until then.
Regards,
Theveshwar
Hi Theveshwar Jayakumar,
As you mentioned that you will fix the issue on priority with the Volume 4 service pack release itself in the end of January 2023 so if the pack is released can you please provide the link to the Volume 4 service pack and along with the release notes.
Thanks & Regards,
Harish S
Hi Harish,
Sorry for the delay caused
The fix for the issue "Sudden changes in top value of draggable element while scroll down the page" has been included with our earlier patch version (i.e., v20.4.44). So, kindly update our packages version as v20.4.44 to resolve this issue. Please refer the below release notes.
Release Notes: https://ej2.syncfusion.com/documentation/release-notes/20.4.44/
Please let us know if you have any concerns.
Regards,
Theveshwar
Hi
Theveshwar Jayakumar,
Thank you for the release, can you please release the fix for the issue "Sudden changes in top value of draggable element while scroll down the page" in the version 19 as we are using this version in our curent project
Thanks & Regards,
Harish S
Hi Harish,
We have created a new ticket under your account to follow up with this query. We suggest you to follow up with the ticket for further updates. Please login using the below link.
Ticket: https://support.syncfusion.com/support
Regards,
Theveshwar