We use cookies to give you the best experience on our website. If you continue to browse, then you agree to our privacy policy and cookie policy. Image for the cookie policy date
close icon

not open file word after use download button in document editor


I using https://ej2.syncfusion.com/react/demos/#/bootstrap5/document-editor/default to open file 

file_open.docx , after that i click download with name is 

file_download.docx . after that i use office word to open file  file_download.docx ,it have errors (

error.jpg)  as bellow  3 files in zip file attach.

i open file_download.docx on  https://ej2.syncfusion.com/react/demos/#/bootstrap5/document-editor/default  still error. please check help me.



Attachment: error_fc05ffa8.zip

4 Replies

LN Le Ngoc Loan October 28, 2022 03:19 AM

this error when open i



SM Suriya Murugan Syncfusion Team October 31, 2022 11:01 PM

Hi Le,


We can reproduce the reported issue. Currently, we are validating and will update details by November 2, 2022.


Regards,

Suriya M.



SM Suriya Murugan Syncfusion Team November 3, 2022 12:29 AM

Le, we have confirmed this as an issue and logged a bug report. The fix will be available in our weekly patch release which is scheduled for fourth week of November.


Feedback link for tracking purpose:

https://www.syncfusion.com/feedback/38826/document-gets-corrupted-while-exporting-the-document-with-tracked-changes


You will be informed regarding this once the fix is published.



DS Dhanush Sekar Syncfusion Team November 23, 2022 09:32 AM

We are glad to announce that our patch release (v20.3.58) is rolled out successfully. In this release, we have added the fix for the reported issue.

 

Please upgrade to the latest version packages to resolve this issue.  

https://www.npmjs.com/package/@syncfusion/ej2-documenteditor 

https://www.npmjs.com/package/@syncfusion/ej2-react-documenteditor 

Please upgrade you backend package to the latest version packages to resolve this issue.

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.Core/

https://www.nuget.org/packages/Syncfusion.Ej2.Wordeditor.ASPNet.MVC5/


You can track the status of the bug through the below feedback link:

https://www.syncfusion.com/feedback/38826/document-gets-corrupted-while-exporting-the-document-with-tracked-changes


Please let us know if you need any further assistance


Loader.
Live Chat Icon For mobile
Up arrow icon