Menu still not working after 13/09 update (v20.2460.0.49)

Hi, as per earlier posts the Menu control no longer works in Chrome/Edge. I just applied today's update via Nuget but the issue persists.

Should the update have fixed the bug (as per your earlier posts), or are you still working on it?

Thanks


3 Replies

SS Sivakumar ShunmugaSundaram Syncfusion Team September 14, 2022 07:38 AM UTC

Hi Justin,


Greetings from Syncfusion support.


As per the shared details, we understand that you are facing an issue with ASP.Net web forms Menu control while upgrading to the latest version will not resolve the issue with “EJ1 Menu control does not work in latest chrome update Version 105.0.5195.54 and edge update. We have prepared a simple sample of ASP.NET Web forms Menu control with the latest version 20.2.0.49 and the sample works properly in chrome and edge browsers.


We suspect that the issue occurs due to the NuGet cache maintained in your application or is due to the browser cache. To overcome the issue, we suggest you clear the NuGet cache and browser cache at your end. Also, while upgrading the NuGet package from the older version to the latest version, we suggest you ensure the version is included in the web.config. We have attached the prepared sample for your reference.


Sample: https://www.syncfusion.com/downloads/support/directtrac/general/ze/WebApplication21118275886.zip


Also, we have attached the KB documentation to clear the NuGet cache in the visual studio application.


Documentation: https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache#:~:text=Command%20Line%20Interface.-,Using%20Visual%20Studio,is%20cleared%2C%20click%20ok%20button.


Please check the attached sample and get back to us if you need any further assistance.


Regards,

Sivakumar S



JU Justin September 14, 2022 09:25 AM UTC

Great, many thanks, that fixed it!



IL Indhumathy Loganathan Syncfusion Team September 15, 2022 05:28 AM UTC

Hi Justin,


We are glad to hear that the reported issue has been resolved. Please get back to us if you need any further assistance.


Regards,

Indhumathy L


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