Pdf page doesnt load and image doesnt resize

Question

Hey guys,When using your sample from the getting started page: SampleAnd loading in the attached document (or any landscape pdf with image that isn't full page) the page will be white with nothing rendered and then if I click the zoom button, it will render the image but doesn't resize it to fit the whole page.This doesn't happen on your Demo though

. Is there something missing from the sample that affects how the page loads and how the image is resized (like it is on the demo)?Attachment: Test_Landscape_PDF_f597ca4d.zip

ArunKumar Chandrakesan · Accepted Answer

Hi Barney,Kindly refer to the
below sample and code snippet provided to initially load the landscape pdf
document as fit to width,  and let us
know if the solution provided is helpful to youCode snippet:

HTML:
  @Html.EJS().PdfViewer("pdfviewer").DocumentLoad("documentLoaded").ServiceUrl(VirtualPathUtility.ToAbsolute("~/api/PdfViewerTest/")).DocumentPath("FormDesigner.pdf").Render()
   
  Javascript:
   
  function
  documentLoaded() {
          var pdfviewer =
  document.getElementById('pdfviewer').ej2_instances[0];
         
  pdfviewer.magnificationModule.fitToPage()
   
      }

Sample link: https://www.syncfusion.com/downloads/support/directtrac/general/ze/PdfViewer_MVC_(1)1996534773.zipRegards,Arun kumar

Barney Hornsby · Answer

Hey guys,The problem ended up being that in your MVC demo and also in a couple of your samples on the startup pages, viewPortWidth and viewPortHeight in the jsonObjects class were not named correctly and were not being set as intended because of this.Thanks for your help, it now works correctly.

ArunKumar Chandrakesan · Answer

Hi Barney,  Thank you for your
updates Regards,Arun kumar