Checkmarks are displayed as "P"

[Sai]

Hi,

I am trying to upload a document containing "checkmarks" are getting converted to letter "P". Is there a way to resolve this.

Checkmarks in word document :

Checkmarks in Syncfusion word processor (after uploading the word file) :

Thank you,

Sai.

[Ajithamarlin Edward]

Hi Sai,

Syncfusion greetings.

Can you please share us a template document, it may help us to validate further and provide the appropriate solution at earliest.

Also, Please share us document editor version details.

Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face.

Regards,

Ajithamarlin E