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Weird characters being displayed instead of icons

Hello, every once in a while we have an issue with icons (every single icon in our application) not showing properly. Weird characters are being displayed such as: î‰€, î¥©, î¤³, etc instead of the normal icon symbols.


We have only observed the issue in the Google Chrome browser. It does not happen often, but we can reproduce it more consistenly by having the dev tools open and refreshing/reloading the app. We are using version 20.1.0.61 but the issue has been present for previous versions as well.


The picture below shows the css rule of one of the malfuctioning icons.

Screenshot1.png


6 Replies

JL Joshna Lingala Uthama Reddy Lingala Syncfusion Team June 30, 2022 01:41 PM UTC

Hi Vasilis,


Greetings from Syncfusion.


We have validated the reported issue at our end. We can replicate the issue in random cases when we reload the page and suspect that the issue was occurred due to stylesheet cached by the browser. We have done the hard refresh (Ctrl +F5) in the browser when the page is not loaded properly, and icons not displayed properly. After hard refresh, the issue is not reproduced at all when we reload the page.


Kindly try with the above information and get back to us if you have any queries.


Regards,

 Joshna L



JL Joshna Lingala Uthama Reddy Lingala Syncfusion Team July 19, 2022 03:42 PM UTC

Hi Vasilis,


Sorry for the inconvenience.


We are glad to announce that, we have included the fix for the issue “Weird characters are displaying instead of the icons” in our Volume 2 patch release v20.2.0.39. So, please upgrade to our latest version of Syncfusion NuGet packages to resolve the issue. Please refer the CDN link for the latest fix


CDN link: https://cdn.syncfusion.com/blazor/20.2.39/styles/bootstrap5.css


We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance.


Regards,

Joshna L



IP Ivan Pohorilyi October 6, 2022 10:15 AM UTC

Hello,

It seems I have the same issue in React Scheduler

Screenshot 2022-10-06 130717.png

Did you fix it only for the Blazor version in  v20.2.0.39?



JS Jamuna Sundaram Syncfusion Team October 20, 2022 01:59 PM UTC

Hi  Ivan,


Sorry for the inconvenience.


“Weird characters are displaying instead of the icons” is already an known issue at our end and It has been fixed
with our latest release version of (v20.3.0.50).So ,please upgrade to the latest version(i.e. v20.3.0.50) to resolve this issue. If you are using through CDN link please refer to the below attached link .


CDN link: https://cdn.syncfusion.com/ej2/20.3.50/material.css

Please let us know if you have any queries.

Regards,

Jamuna Sundaram



RR Rahul Rai March 24, 2023 02:26 PM UTC

Hello,

It seems I have the same issue in React Grid


We are using 

"@syncfusion/ej2-react-grids": "^20.3.56",




AR Anbumani Rajendracholan Syncfusion Team April 5, 2023 11:20 AM UTC

Hi Rahul,

 

Sorry for the delay caused.


In the previous release, we have an issue with “Weird characters are displaying instead of the icons” and It has been fixed at our end. So, kindly we request that upgrade the packages to the latest version of Syncfusion(i.e. v21.1.37) to resolve this issue. 

 

If you are utilizing the CSS in your application through CDN link, kindly refer to the below attached link for further references.

 

CDN link: https://cdn.syncfusion.com/ej2/21.1.37/material.css

Please get back to us if you need further assistance.

Regards,

Anbumani Rajendracholan



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