SfTimePicker crashes if Windows Region set to Korean

Question

Hello,Our WPF application uses the following XAML control: <syncfusion:SfTimePicker Grid.Row="1" Value="{Binding MyViewModel.SelectedStartTime, Mode=TwoWay}" AllowNull="True" VerticalAlignment="Center" HorizontalAlignment="Left" Width="110" FontSize="18"/>This works fine in English and most languages. However our users are reporting that it is crashing the application if they are using Korean Windows Regional Format. We have testing this and confirm it is true. As soon as the Picker dropdown arrow is selected, the application crashes. There are no meaningful logs.We are using version 20.1460.0.55Thanks for your help.Attachment: SCREENSHOTS_60a52d55.zip

Gokul Thanudhas · Answer

Hi Damian,We are able to reproduce this issue when the Culture of the control is changed to Korean. Please refer to the updated demo from the attachment. Could you please confirm that you are getting the same issue?Regards,Gokul TAttachment: SfTimePicker_ae048da1.zip

Gokul Thanudhas · Answer

Hi Damian,We have
confirmed the reported scenario is a defect and logged a report for the
reported scenario “Null Reference Exception is thrown while opening the
dropdown in Korean Culture”. We will provide the patch for the reported issue
on 21st July 2022.You can track the status of
this defect using the following feedback link:        SfTimePicker
crashes if Windows Region set to Korean in WPF | Feedback Portal
(syncfusion.com)If you have any more
specification replication procedures or a scenario to be tested, you can add it
as a comment in the portal.     Please let us know if you
need any further assistance.Regards,Gokul T

BagavathiPerumal Apranandham · Answer

Hi Damian,We have fixed the reported issue "Null Reference Exception is thrown while opening the dropdown in Korean Culture" from our end.This patch can be downloaded from the links below. Recommended approach - exe will perform automatic configuration.  Please find the patch setup from the location below:           Patch link:  https://syncfusion.com/Installs/support/patch/20.1.0.55/1429213/F175899/SyncfusionPatch_20.1.0.55_1429213_7222022112355599_F175899.exe   Please find the patch assemblies alone from the location below:            Assemblies link: https://syncfusion.com/Installs/support/patch/20.1.0.55/1429213/F175899/SyncfusionPatch_20.1.0.55_1429213_7222022112355599_F175899.zip     NuGet link: https://syncfusion.com/Installs/support/patch/20.1.0.55/1429213/F175899/SyncfusionNuget_20.1.0.55_1429213_7222022112355599_F175899.zip   Assembly Version: 20.1.0.55 Installation Directions:           This patch should replace the files "Syncfusion.SfInput.Wpf” under the following folder.           $system drive:\ Files\Syncfusion\Essential Studio\$Version # \precompiledassemblies\$Version#\[TargetFramework]           Eg : $system drive:\Program Files\Syncfusion\Essential Studio\20.1.0.55\precompiledassemblies\20.1.0.55\ 4.6 To automatically run the Assembly Manager, please check the Run assembly manager checkbox option while installing the patch. If this option is unchecked, the patch will replace the assemblies in precompiled assemblies’ folder only. Then, you must manually copy and paste them to the preferred location, or you must run the Syncfusion Assembly Manager application (available from the Syncfusion Dashboard, installed as a shortcut in the Application menu) to re-install assemblies.  https://www.syncfusion.com/support/directtrac/patches   Disclaimer:           Please note that we have created this patch for version 20.1.0.55 specifically to resolve the issue reported in this incident. If you have received other patches for the same version for other products, please apply all patches in the order received.  Please let us know, if you are using any other Syncfusion version, we will provide patch in your version.  Please let us know if you need any further assistance on this. We will be glad to assist you. Regards,Bagavathi Perumal A