Generating PDF is not working

[ramesh]

Hi,

We are trying to generate PDF document using DocIo and getting below error. While running locally there is no such issues but running form cluster we are getting below error message.

Error: DocumentTemplateProcessorManager:ProcessDocumentTemplateAsync -- The type initializer for 'SkiaSharp.SKObject' threw an exception.   at SkiaSharp.SKObject..ctor(IntPtr handle, Boolean owns)
   at SkiaSharp.SKBitmap..ctor(IntPtr handle, Boolean owns)
   at SkiaSharp.SKBitmap..ctor()
   at SkiaSharp.SKBitmap..ctor(SKImageInfo info, Int32 rowBytes)
   at SkiaSharp.SKBitmap..ctor(SKImageInfo info)
   at SkiaSharp.SKBitmap..ctor(Int32 width, Int32 height, SKColorType colorType, SKAlphaType alphaType)
   at Syncfusion.Drawing.SkiaSharpHelper.Image..ctor(Int32 width, Int32 height)
   at Syncfusion.Drawing.SkiaSharpHelper.Bitmap..ctor(Int32 width, Int32 height)
   at Syncfusion.DocIORenderer.RenderHelper.GetBitmap(Int32 width, Int32 height)
   at Syncfusion.DocIO.Rendering.DrawingContext.CreateBitmap(Int32 width, Int32 height)
   at Syncfusion.DocIO.Rendering.DrawingContext..ctor()
   at Syncfusion.DocIORenderer.DocIORenderer.ConvertToPDF(WordDocument wordDocument)
   at Voyager.DocumentTemplateProcessor.Business.Util.ProcessTemplateUtil.CovertPdfStreamToBase64(WordDocument document) in /src/Voyager.DocumentTemplateProcessor.Business/Util/ProcessTemplateUtil.cs:line 71
   at Voyager.DocumentTemplateProcessor.Business.Util.ProcessTemplateUtil.GetTemplateDataByFileType(String inputType, WordDocument document) in /src/Voyager.DocumentTemplateProcessor.Business/Util/ProcessTemplateUtil.cs:line 34
   at Voyager.DocumentTemplateProcessor.Business.Implementation.DocumentTemplateProcessorManager.ProcessDocumentTemplateAsync(ProcessDocumentTemplateRequestModel documentTemplateRequestModel) in /src/Voyager.DocumentTemplateProcessor.Business/Implementation/DocumentTemplateProcessorManager.cs:line 1346/2/2022 10:58:17 AM

All required NuGet packages also installed as per article.

https://www.syncfusion.com/forums/137518/unable-to-load-dll-libskiasharp-dociorenderer-netstandard-iis

I have migrated to 20.10.57 from 19.2.0.62.

Thanks and regards,

Ramesh

[Anto Nihil Sahaya Raj]

Hi Ramesh,

From the given details, we suspect that the reported issue might be due to the NuGet packages are not replaced properly in your machine.
So, we suggest you try the below solutions to resolve the reported problem at your side,

 1. Kindly remove the NuGet packages referred in your application.
 2. Delete the respective NuGet packages in “.nuget” folder which is available in “C:\Users\{XXX}\.nuget\packages” folder location.
 3. Then install the NuGet packages again in your application.
 4. Clean the solution, rebuild, and run the application.

Please refer our UG documentation link to know about the NuGet packages to be installed to perform Word to PDF conversion in Linux OS,

https://help.syncfusion.com/file-formats/docio/faq#what-are-the-nuget-packages-to-be-installed-to-perform-word-to-pdf-conversion-in-linux-os

For your reference, we have attached the sample application which we tried to reproduce the reported problem at our end. If you still facing the issue means, we suggest you to try the attached sample at your end.

If the issue is not reproduced using the attached sample application at your end, then could you please modify the attached sample as an issue reproducible sample application and share us along with input Word document. Thereby, we will proceed further to replicate the same problem at our end and
will provide you appropriate solution at the earliest.

Regards,
Anto Nihil S

Attachment: WordToPDFDockerSample_544b7289.zip