Unresponsive Syncfusion word processor when importing a specific sfdt

Question

Hi Syncfusion Team,I was having an issue when importing a specific file, it makes the word processor unresponsive. Is there a way to gracefully handle this situation? and did I have a wrong input in my SFDT that would cause this issue?Steps to Replicate: import it on the sample importing page https://ej2.syncfusion.com/react/demos/#/bootstrap5/document-editor/default. Import the Sample SFDT.then when the importing is going on, the screen freeze and the syncfusion editor is unusable.

Attachment: sample_(3)_a1fd90cc.rar

Suriya Murugan · Accepted Answer

Hi Karl,We are glad to announce that our
patch release (v 20.1.59)
is rolled out successfully. In this release, we have added the fix for the
reported issue. Please upgrade to the latest version packages platform
wise to resolve this issue.

https://www.npmjs.com/package/@syncfusion/ej2-react-documenteditor
https://www.npmjs.com/package/@syncfusion/ej2-documenteditorPlease let us know if you need any further assistance.Regards,Suriya
M.

Ajithamarlin Edward · Answer

Hi Karl,We can able to reproduce the reported issue. Currently, we
are validating the issue and get back to you with more details by May 12,2022.Regards,Ajithamarlin E

karl bernardo · Answer

Hi Ajithamarlin,Noted. Thank you for the update.

Ajithamarlin Edward · Answer

HI Karl,As we mentioned earlier,  we are validating the issue and get back to you with more details by May 12,2022.Regards,Ajithamarlin E

karl bernardo · Answer

Hello Ajithamarlin,Just want to ask if there is already a resolution for this ticket?Best Regards,Karl Bernardo

Suriya Murugan · Answer

Hi Karl,Apologies for the delay!We have confirmed the reported issue as a defect and logged a defect report. We will fix this issue in our weekly patch release which is scheduled for June 8,2022.  You can track the status of the bug through the below feedback link:https://www.syncfusion.com/feedback/34861/resolve-the-control-hanging-issue-on-opening-with-table“Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”Regards,Suriya M.

karl bernardo · Answer

ok thanks Suriya, for the update.Best Regards,Karl Bernardo

Ajithamarlin Edward · Answer

HI Karl,Thanks for the update.As we mentioned earlier, We have confirmed the reported issue as a defect and logged a defect report. We will fix this issue in our weekly patch release which is scheduled for June 8,2022.  You can track the status of the bug through the below feedback link:https://www.syncfusion.com/feedback/34861/resolve-the-control-hanging-issue-on-opening-with-table“Inclusion of this solution in the weekly release may change due to other factors including but not limited to QA checks and works reprioritization.”Regards,Ajithamarlin E

karl bernardo · Answer

Hi Syncfusion Team,This fix my issue but I have encountered new issue when using v20.1.59 because of this i have reverted to the previous working release. I have created this ticket for this one https://support.syncfusion.com/support/tickets/386312.

Ajithamarlin Edward · Answer

HI Karl,We will share the details through the ticket which was created by you, please follow up on that for further technical assistanceRegards,Ajithamarlin E