Hi Jose,
Greetings
from Syncfusion support,
Since you are
saving the image using the webApi, we suspect you are using the SaveUrl
and Path property in the InsertImageSetting. In this case, the
image will not be saved in the blob or base64 format in the Rich Text Editor.
Since the issue occurs rarely as mentioned, can
you please share us the following details ?
- How
is the image added in the Rich Text Editor (Drag and drop, image paste or
using the image dialog to add images) ?
- The
Rich Text Editor package version you are using ?
- Can
you please share us the code blocks, of the Rich Text Editor used in your application
?
- Can you
please share us the screenshot of the error log, if any?
The above
details will be helpful for us to further validate on the reported issue, and
assist you better.
Regards,
Indrajith