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Error when destroying the component in Ipad

I have an error when I close the panel that contains the PdfViewer component only via Ipad, the error is in the Destroy method.

Error got:

Error01.JPG

How can i fix this?

Thank you



4 Replies
FD Fabrice Durieu January 26, 2022 04:21 PM UTC

Support ticket #364128 created 

Happen only on iPad (and maybe on iPhone, didn't test) and Android, it works nice on windows or mac. 

Happen on 3 major browsers : chrome, safari, Firefox

Reproduced on :

  • Ipad pro 12.9 2021 - IOS 14.5
  • Ipad Air 4th - IOS 15.2.1
  • Samsung Galaxy Tab S7 - Android v11.0

DM Dhivyabharathi Mohan Syncfusion Team January 27, 2022 01:31 PM UTC

Hi Fabrice, 
  
  
We were able to reproduce the reported issue while destroying the PDF Viewer in the mobile devices. We will check and provide further details on January 31, 2022. 
  
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team January 31, 2022 03:15 PM UTC

Hi Fabrice,



We confirmed the reported issue “Script error occurs in the mobile view while destroying the PDF Viewer” as a defect and the fix for the changes will be included in our upcoming weekly NuGet release on February 16, 2022. You can track the status using the below feedback link,



https://www.syncfusion.com/feedback/32280/script-error-occurs-in-the-mobile-view-while-destroying-the-pdf-viewer



Regards,

Dhivya.


SK Shamini Kiruba Sobers Syncfusion Team February 18, 2022 04:21 AM UTC

Hi Fabrice, 
  
We have fixed the reported issue and the fix was included in our latest weekly NuGet release v19.4.0.52. Kindly upgrade to that version to get the issue resolved. 

 

 

 


 
Regards, 
Shamini 


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