Document Editor Frozen after import

Question

Hello, we are using document editor at the version 19.4.42. When we import a docx with formfields, scroll down the editor stuck and frozen the browser. Could you help us, please?

best regards,

Lucas Lima

Attachment: forms_100bed5d.zip

Suriya Murugan · Answer

Hi Lucas,We will check the reported issue and will update details shortly.Regards,Suriya M.

Suriya Murugan · Answer

Hi Lucas, 
  
  
We can reproduce the reported issue. Currently, we are validating and get back to you by January 19,2022. 
  
Regards, 
Suriya M.

Thanveer Ahamed Abdul Waheed · Answer

Hi Lucas,We have confirmed the reported issue as bug and logged the
defect report. We will fix this issue and include in our EJ2 patch release
which is scheduled on February 16,2021.You can track the status of bug through below feedback link:https://www.syncfusion.com/feedback/32013/document-editor-frozen-after-scroll-down-in-attached-documentRegards,Thanveer Ahamed A

Suriya Murugan · Answer

Hi Lucas,We are glad to announce that our patch release (v19.4.52) is rolled out successfully and In this release, we have added the fix for the reported issue. Please upgrade to the latest version packages to resolve this issue.     https://www.npmjs.com/package/@syncfusion/ej2-documenteditorhttps://www.npmjs.com/package/@syncfusion/ej2-vue-documenteditorFeedback link: https://www.syncfusion.com/feedback/32013/document-editor-frozen-after-scroll-down-in-attached-document

Please let us know if you need any further assistance.

Regards,Suriya M.