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TrackBall display error - 2 series chart

I have a graphic with 2 series, I've a problem with trackballs, for serie1 its working fine but for serie2 always shows trackballs values, I mark in orange the error in "AllSeries" image

The trackball configuration is:

            chartControl.Trackball.Visible = visible;

            chartControl.Trackball.DisplayMode = TrackballTooltipDisplayMode.Float;

            chartControl.Trackball.Tooltip.XValueFormat = "0";

            chartControl.Trackball.Tooltip.YValueFormat = "F2"; //SyncfusionHelper.ObtenerFormatoPorTipoDato(TipoDato);

            chartControl.Crosshair.Visible = true;

            chartControl.Trackball.Tooltip.CornerRadius = 5;0


Attachment: ImagesExamples_168ee9f7.zip

15 Replies
GM Gayathri Manickam Syncfusion Team January 10, 2022 03:54 PM UTC

Hi Devoto, 
 
We have forwarded your query to our development team, and they are currently validating the reported query. We will update you with complete details on or before January 12, 2022. We appreciate your patience until then.  
 
Thanks, 
Gayathri M. 


GM Gayathri Manickam Syncfusion Team January 12, 2022 02:21 PM UTC

Hi Devoto, 
 
We have checked the reported query and we would like to let you know that this is the current behavior of the trackball on setting trackball with multiple series. Currently, we are checking the possibilities to hide the label for particular series alone which not near to touch point and update you with complete details by tomorrow January 13th, 2022. We appreciate your patience until then.  
 
Thanks, 
Gayathri M. 


GM Gayathri Manickam Syncfusion Team January 13, 2022 12:03 PM UTC

Hi Devoto, 
 
On further analysis we have confirmed that trackball label does not show properly when multiple series having different data point counts as an issue, and the fix for the reported issue will be included in our upcoming Vol-4 SP1 release which is expected to be roll out on end of January 2022. We appreciate your patience until then. We will let you know once it gets rolled out. 
      
Note: The provided feedback link is private, and you need to login to view this feedback     
  
Regards,  
Gayathri M 


GM Gayathri Manickam Syncfusion Team January 31, 2022 02:44 PM UTC

Hi Pablo Devoto,   
 
As promised in the feedback, we will include the fix in our weekly NuGet release which is expected to be roll out on 8th February 2022. We will let you know once it gets rolled out.   
        
Regards,  
Gayathri M 


YP Yuvaraj Palanisamy Syncfusion Team February 8, 2022 01:26 PM UTC

Hi Devoto, 
  
We have fixed the reported issue “Trackball label rendered properly with multiple series” and due to some technical hurdles, we are not included the fix in our today weekly nuget release. Hence, we will generate the patch for this fix. We will include this fix in our upcoming weekly nuget release which is scheduled to publish on 15th February 2022. We appreciate your patience until then. We will let you know once it gets rolled out. Until then please make use of this patch.   
  
  
  
  
Assembly Version: 19.4.0.48  
      
Disclaimer:    
   
Please note that we have created this patch for version 19.4.0.48 specifically to resolve the issue reported in this incident. If you have received other patches for the same version for other products, please apply all patches in the order received. 
 
 
Please clear the NuGet cache, before using the latest one.
https://www.syncfusion.com/kb/6987/how-to-clear-nuget-cache   
 
 
Regards, 
Yuvaraj 


PD Pablo Devoto February 8, 2022 01:50 PM UTC

Hello, first of all thanks for the excellent service and best feedback.

I take into account all comments and move forward with the patch to validate the solution.


DD Devakumar Dhanapoosanam Syncfusion Team February 9, 2022 06:23 AM UTC

Hi Pablo Devoto, 
 
Thanks for your update. As informed earlier we will let you know once the fix moved in our upcoming weekly NuGet release which is scheduled on 15th February 2022.   
 
Regards, 
Devakumar D 


YP Yuvaraj Palanisamy Syncfusion Team February 15, 2022 01:48 PM UTC

Hi Devoto, 
 
We are glad to announce that our weekly NuGet was rolled out and fix for the reported issue was included in the weekly NuGet.  
 
NuGet Version: 19.4.0.52   
 
We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance.    
 
Thanks, 
Yuvaraj. 


PD Pablo Devoto February 15, 2022 08:47 PM UTC

Great!! Already installed. I'm going to check my code because still begin appearing multiple values



A example image:


I already restarted Visual Studio several times and even clean the Visual Studio's cache


PD Pablo Devoto February 15, 2022 09:17 PM UTC

The "dotted" series present this information,

in the first part of the graph it is displayed correctly





PD Pablo Devoto February 15, 2022 09:20 PM UTC

If I graph all the information in a single series, the trackball is displayed perfectly, without duplications.



YP Yuvaraj Palanisamy Syncfusion Team February 16, 2022 05:34 PM UTC

Hi Devoto,

 
We have checked the reported query and we are able to reproduce the reported problem “Trackball label rendered wrongly when more than one series with different dataset” and we will update you with complete details on or before 18th February 2022. We appreciate your patience until then. 

Regards, 
Yuvaraj. 


PD Pablo Devoto February 17, 2022 12:07 AM UTC

Great!!!, thanks!


YP Yuvaraj Palanisamy Syncfusion Team February 18, 2022 04:23 AM UTC

Hi Devoto, 
 
On further analysis with the reported issue, we have confirmed that “Trackball label with multiple series in Windows Forms Chart” as an issue. The fix of the reported issue will be included in our weekly NuGet release which is expected to be rolled out on 8th March 2022. We appreciate your patience until then. We will let you know once it gets rolled out.   
     
You can now track the status of your request, review the proposed resolution timeline and contact us for any further inquiries through this link.      
    
    
Note: The provided feedback link is private, and you need to login to view this feedback   
  
Regards, 
Yuvaraj. 


DD Devakumar Dhanapoosanam Syncfusion Team March 9, 2022 05:55 AM UTC

Hi Devoto, 
 
We are glad to announce that our weekly NuGet was rolled out and fix for the reported issue was included in the weekly NuGet.  
 
NuGet Version: 19.4.0.55  
 
We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance 
 
Regards, 
Devakumar D 


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