Keyboard missing when try to write text with documentEditor

[Gaspar Blein]

Hi,

I am triying to write a document using the DocumentEditor using a tablet. Normally it works without problems but in some tablets when I try to write the keyboard never appears.

The tablet is Teclast T20 and the operating system is Android 7.1.1

I attached a video with a demonstration

Regards

Attachment: Keyboard_missing_documentEditor_73d0c49f.zip

[Suriya Murugan]

Hi Gaspar, 

 

At present, Syncfusion Web Document editor component is not responsive for mobile browsers and we haven’t ensured the editing functionalities in mobile browsers. Hence, we recommend switching the Document editor component to read only mode in mobile browsers and restrict editing functionalities completely. So, the Document editor component behaves properly as a document viewer in mobile browser. 

Please find the example application for automatically switching the Document editor component to read only mode in mobile browsers from below. 

Sample link: https://stackblitz.com/edit/xdmd1f?file=index.ts 

Please check below code snippet for reference: 

let isMobileDevice: boolean = /Android|Windows Phone|webOS/i.test( 

  navigator.userAgent 

); 

 

container.documentChange = (): void => { 

  if (isMobileDevice) { 

    container.restrictEditing = true; 

    setTimeout(() => { 

      container.documentEditor.fitPage("FitPageWidth"); 

    }, 50); 

  } else { 

    container.restrictEditing = false; 

    titleBar.updateDocumentTitle(); 

    container.documentEditor.focusIn(); 

  } 

}; 

 

We already have considered the feature “complete editing features for document editor in mobile browsers” in our database and here’s the link to the feature request page. 

https://www.syncfusion.com/feedback/7543/provide-mobile-view-support-for-document-editor 

We do not have any immediate plan for mobile editing support. We usually have an interval of at least three months between the releases. At the planning stage for every release cycle, we review all open features once again and finalize features for implementation based on specific parameters including product vision, technological feasibility, and customer interest. We will let you know when this feature is implemented. 

Please let us know if you have any further questions. 

 

Regards, 

Suriya M. 

[Gaspar Blein]

Hi Suriya, 

Thank you so much for your response, 

This feature is very important for us. We wil wait for the publishing.

Thank you again for you respose and regards

Gaspar

[Suriya Murugan]

Hi Gaspar,

Thanks for your update.

Regards,

Suriya M.