Screenreader blocks keyboard navigation for Multiselect from working properly

Hello,

I wanted to see if you had any advice for making the keyboard controls function properly for the multiselect dropdown menu when Windows Narrator is turned on. I'm able to select one item from the dropdown, but I'm unable to continue with any more navigation for the control afterwards.


The expected behavior should be that I can continue to interact with the dropdown after choosing one item. However I don't appear to be able to do anything else after the first selection.


The code I am working with is below, and I am using windows narrator as the accessibility tool. To reproduce, 

- Turn on windows narrator.

- Grab focus on the dropdown.

- Use alt+down arrow to expand the dropdown. You should be able to press the down arrow to go through the options. Press enter on an option and the field should be updated.

- Use alt+down arrow again to select another option.

Expected behavior: The dropdown menu expands, and you can cycle through the options again.

Actual: The dropdown menu expands, but the narrator attempts to move onto the next focusable item, and the dropdown menu is closed.


Thank you for any advice:

@page "/"

@using Syncfusion.Blazor.DropDowns


<SfMultiSelect TValue="string[]" TItem="Countries" Placeholder="e.g. Australia" DataSource="@Country">

    <MultiSelectFieldSettings Text="Name" Value="Code"></MultiSelectFieldSettings>

</SfMultiSelect>


@code{

      public class Countries

    {

        public string Name { get; set; }


        public string Code { get; set; }

    }


    List<Countries>Country = new List<Countries>

    {

        new Countries() { Name = "Australia", Code = "AU" },

        new Countries() { Name = "Bermuda", Code = "BM" },

        new Countries() { Name = "Canada", Code = "CA" },

        new Countries() { Name = "Cameroon", Code = "CM" },

        new Countries() { Name = "Denmark", Code = "DK" },

        new Countries() { Name = "France", Code = "FR" },

        new Countries() { Name = "Finland", Code = "FI" },

        new Countries() { Name = "Germany", Code = "DE" },

        new Countries() { Name = "Greenland", Code = "GL" },

        new Countries() { Name = "Hong Kong", Code = "HK" },

        new Countries() { Name = "India", Code = "IN" },

        new Countries() { Name = "Italy", Code = "IT" },

        new Countries() { Name = "Japan", Code = "JP" },

        new Countries() { Name = "Mexico", Code = "MX" },

        new Countries() { Name = "Norway", Code = "NO" },

        new Countries() { Name = "Poland", Code = "PL" },

        new Countries() { Name = "Switzerland", Code = "CH" },

        new Countries() { Name = "United Kingdom", Code = "GB" },

        new Countries() { Name = "United States", Code = "US" },

    };

}



13 Replies

DR Deepak Ramakrishnan Syncfusion Team December 21, 2021 03:50 PM UTC

Hi John, 
 
Greetings from Syncfusion support. 
 
 
Yes we can able to reproduce the reported issue. We will update the details in two business days (23rd December 2021). 
 
 
Thanks, 
Deepak R. 
 



DR Deepak Ramakrishnan Syncfusion Team December 23, 2021 05:13 PM UTC

We have considered this as bug in our end , we will share the bug details within one business day (27th,December 2021) 



DR Deepak Ramakrishnan Syncfusion Team December 27, 2021 01:40 PM UTC

We have considered the reported issue as bug at our end . We will include the fix in weekly release to be rolled out on 11th,January 2021 . You can track the status of the issue by using the below link  
 
https://www.syncfusion.com/feedback/31485/the-popup-get-closed-if-we-press-down-arrow-key-while-using-narrator-to-read-the


JT John T December 29, 2021 07:29 PM UTC

Clicking the link above shows an access denied page. But thank you for reporting the issue as a bug



DR Deepak Ramakrishnan Syncfusion Team December 30, 2021 08:19 AM UTC

Kindly login into your Syncfusion accounts with the credentials which you have used to create a forum , By using sign in option and get try again. 



JT John T January 24, 2022 11:08 PM UTC

I wanted to follow up on this request again to ask if there may be a fix? As you can see from the screenshot below, I am logged in, and have navigated to the post above, yet my access is still denied. Please let me know if I can provide any additional information:




SP Sureshkumar P Syncfusion Team January 25, 2022 04:17 AM UTC

Hi John, 
 
we resolved your facing authorization issue. please check the feedback link now. 
 
 
Regards, 
Sureshkumar P 



JT John T January 25, 2022 11:59 PM UTC

Thank you for the update. According to the feedback link, the fix for this item is scheduled to release this month, January 2022. Is this still a correct timeline?

T



SP Sureshkumar P Syncfusion Team January 26, 2022 08:02 AM UTC

We have resolved this issue internally. But the fix was break existing functionality. We need to complete testing against this fix. We will include in upcoming patch release which is expected to be rolled out on February 9th, 2022. 



DA Dineshkumar Arumugam Syncfusion Team February 15, 2022 02:09 PM UTC

  
Hi John !  
  
We are facing complexity to resolve this issue. We will try to include in March 1st patch release. We appreciate your patience until then. 
 
Regards, 
Dineshkumar A. 



JT John T February 23, 2022 12:01 AM UTC

Thank you Dineshkumar


I wanted to bring to your attention that there is very similar behavior with the SFDropdown component as well that could be stemming from the same issue. I pasted some code that I am working with below. To reproduce:

- Turn on windows narrator.

- Grab focus on the dropdown.

- Use alt+down arrow or enter to expand the dropdown. You should be able to press the down arrow to go through the options.

Expected behavior: The dropdown menu expands, and you can go through the options.

Actual: The dropdown menu expands, but the narrator attempts to move onto the next focusable item. If you turn off scan mode, then the narration is just silent.


@using Syncfusion.Blazor.DropDowns

@using MultiSelectSelectAll.Data

@using Syncfusion.Blazor.Buttons


<SfDropDownList TItem="GameFields" Width="100%" TValue="string" PopupHeight="230px" PopupWidth="auto" Placeholder="Select a game" DataSource="@Games">

    <DropDownListEvents TItem="GameFields" TValue="string"></DropDownListEvents>

    <DropDownListFieldSettings Text="Text" Value="ID"></DropDownListFieldSettings>

</SfDropDownList>

<div> extra text here</div>

<div> extra text here 2</div>


@code {




    public class GameFields

    {

        public string ID { get; set; }

        public string Text { get; set; }

    }

    private List<GameFields> Games = new List<GameFields>() {

        new GameFields(){ ID= "", Text= "all" },

        new GameFields(){ ID= "Game1", Text= "American Football" },

        new GameFields(){ ID= "Game2", Text= "Badminton" },

        new GameFields(){ ID= "Game3", Text= "Basketball" },

        new GameFields(){ ID= "Game4", Text= "Cricket" },

        new GameFields(){ ID= "Game5", Text= "Football" },

     };


}



SP Sureshkumar P Syncfusion Team February 23, 2022 08:58 AM UTC

Hi John, 
 
Thanks for your additional information about the previously logged issue with dropdownlist component. We will consider the provided information when fix the logged issue and update on March 1st,2022.  
 
Regards, 
Sureshkumar P 



PO Prince Oliver Syncfusion Team March 2, 2022 11:30 AM UTC

Hi John, 

We are facing complexity in resolving the reported issue in our end. We need additional time to ensure the fix in possible scenarios. Hence the fix will be included in our upcoming 2022 Volume 1 main release which is expected in the end of March 2022. 

Regards, 
Prince  


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