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Virtual Scroll on iOS

i have a issue when use vitual scroll on ios, i cant' scroll to first row.

is this a bug of syncfusion ?
Thank you.


Attachment: vi_(onlinevideocutter.com)_8cd83ea2.rar

10 Replies
FS Farveen Sulthana Thameeztheen Basha Syncfusion Team December 16, 2021 04:14 PM UTC

Hi Hung, 

Thanks for contacting Syncfusion Support. 

We are working on this query with high Priority and update you further details on or before 21st December 2021. Until then we appreciate your patience. 

Regards,
Farveen sulthana T 


FS Farveen Sulthana Thameeztheen Basha Syncfusion Team December 21, 2021 03:50 PM UTC

Hi Hung,  

We are able to replicate the problem at our end(in IOS chrome browserStack). Also we need some more additional details to confirm this Bug at our end. Share us the following details. 

  1. Confirm whether this issue occurs on Safari browser or Chrome alone?
  2. Confirm package version details.

Based on your provided details we will proceed further. 

Regards, 
Farveen sulthana T 


SD sdssa replied to Farveen Sulthana Thameeztheen Basha December 22, 2021 01:59 AM UTC

Hi,
I can assure the above issues. 1. This issue is happening on Safari and Chrome 2. I'm using @syncfusion/ej2-angular-treegrid version 19.2.60
Thank you.


FS Farveen Sulthana Thameeztheen Basha Syncfusion Team December 22, 2021 03:40 PM UTC

Hi Hung,  

Thanks for your details. 

We are validating your reported problem with your additional details with high Priority and provide you further details by on or before 28th December 2021. Until then we appreciate your patience. 

Regards,
Farveen sulthana T 


FS Farveen Sulthana Thameeztheen Basha Syncfusion Team December 28, 2021 04:49 PM UTC

Hi Hung, 

Sorry for the inconvenience caused. 

We are working on this query with high Priority and provide you further details by on or before 29th December 2021. 

Regards, 
Farveen sulthana T 


PS Pon Selva Jeganathan Syncfusion Team December 29, 2021 01:56 PM UTC

Hi Hung, 
 
We were able to reproduce the issue at our end on the iOS device only. So, we are facing some complexities in finding the root cause of the issue because it is either an iOS device compatibility issue or a source level issue. We need some more time to find the root cause of this issue since it is reproduced only in iOS device only. In order to debug further we tried to replicate the reported issue in the Safari browser on a local machine, but we are unable to reproduce the issue at our end. 
 
We are validating this issue with iOS device and will provide further details by December 31, 2021. 
 
Until then we value your patience. 
 
Regards,   
Pon selva    


SD sdssa replied to Pon Selva Jeganathan December 30, 2021 07:09 AM UTC

Thank you for support


MP Manivannan Padmanaban Syncfusion Team December 31, 2021 12:39 PM UTC

  
Hi Hung, 
 
We appreciate your patience. 
 
Upon validation, we will confirm the reported issue as bug and logged a defect report for the same. Fix for this issue will be included in our upcoming patch release and which is expected to be rolled out on or before January 5, 2022. 
 
You can track the current status of your request, review the proposed resolution timeline and contact us for any further queries through this link,  
 
 
Disclaimer: Currently the feedback is in review state and you will able to view the feedback once its reviewed. 
 
Regards, 
Manivannan Padmanaban 
 


PS Pon Selva Jeganathan Syncfusion Team January 7, 2022 03:10 PM UTC

Hi Hung, 
Sorry  for the inconvenience caused. 
 
Due to some complexities, we were not able to include the fix in this week release. 
  
We have created custom patch to resolve your issue. We have attached the script file.  
 
Please refer the below link.  
 
This custom fix will be included in our upcoming patch release which is expected to be rolled out on or before 12th January 2021. Until then we appreciate your patience.  
  
Regards, 
Pon selva 
 


FS Farveen Sulthana Thameeztheen Basha Syncfusion Team January 13, 2022 04:06 PM UTC

Hi Hung, 

We are glad to inform that v19.4.42 has been rolled out and the fix for the issue “Top-rows-are-hiding-while-using-virtualization-in-ios-device ” has been included in this weekly patch release. Kindly upgrade into v19.4.42 to resolve the problem. 

We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance.   

Regards, 
Farveen sulthana T 


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