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Changes with PdfViewerControl won't get printed

Hi, 

I am using the PdfViewerControl to modify a PDF file. But almost none of those changes like highlighting, signing or writing text inside the document will be printed. See the screenshot below. I am just using the PdfViewerControl inside a .NET 5.0 WPF project and the NuGet-package Syncfusion.PdfViewer.WPF Version 19.3.0.53.

Is this behaviour intended or am I missing something? I would expect that every change I can see in the PDF document should also be printed? I tried printig it on different printers and from different viewers like acrobat reader, Chrome, Edge or the PdfViewerControl itself. 

Thank you very much in advance

Jonas





8 Replies
DD Divya Dhayalan Syncfusion Team November 16, 2021 04:44 PM UTC

Hi Jonas, 
 
We tried to reproduce the issue “The annotations are not reflected after printing” using the provided details. But we couldn’t reproduce the issue in our end, we tried both silent printing and print toolbar button. The sample which we used to reproduce the issue can be downloaded from the below location, 
 
 
We request you to modify the above sample to reproduce the issue or kindly share below details to analyze further on this and provide you a better solution. 
 
1.       Detailed replication steps 
2.       Document in which you are facing issue 
3.       Printing method 
4.       Specific printer if any 
Regards, 
Divya 


JO Jonas November 19, 2021 09:31 AM UTC

Hi Divya,

thank you so much for your reply. I downloaded your sample and tried again. When I open the App and print the document using the build in print functionality, it seems to work fine.

But when I save the document with the "save as" button and open the saved file with the chrome browser, or just open the provided file "JavaScript Succinctly.pdf" directly, the annotations do not appear in the print preview. Same goes for printing the document with adobe reader or edge.

Even worse, the file I saved with the app does not show the image on first page at all anymore when printing.

It would be great if you could look into that.


Best Regards,

Jonas




VS Vikas Sekar Syncfusion Team November 19, 2021 02:52 PM UTC

Hi Jonas, 
  
We can reproduce the reported issue “Annotations saved in PDF Viewer not printed in other applications”.  We have forwarded this issue to our development team for further analysis, and we will update further details on 23rd November 2021. 
  
Regards, 
Vikas 


VS Vikas Sekar Syncfusion Team November 23, 2021 04:39 PM UTC

Hi Jonas, 
 
We will implement the feature “Support to print the Annotation added from the Viewer from other tools”. The implementation will be included in our weekly NuGet which will we available on 14th December 2021. 
 
Please find the feedback link below, 
 
Note: If you require patch for the reported issue in any of our Essential Studio Main or SP release version, then kindly let us know the version, so that we can provide a patch in that version based on our SLA policy.    
 
Regards, 
Vikas 


DD Divya Dhayalan Syncfusion Team November 23, 2021 04:41 PM UTC

Hi Jonas, 
 
We will implement the feature “Support to print the annotation added from the Viewer from other tools”. The implementation will be included in our weekly NuGet which will we available on 14th December 2021. 
 
Please find the feedback link below, 
 
Note: If you require patch for the reported issue in any of our Essential Studio Main or SP release version, then kindly let us know the version, so that we can provide a patch in that version based on our SLA policy.    
 
Regards, 
Divya 


JO Jonas November 23, 2021 09:36 PM UTC

Hi Divya, 

thank you very much. Sounds good for me!


Regards,

Jonas


DD Divya Dhayalan Syncfusion Team November 24, 2021 05:37 AM UTC

 
Most Welcome. As we have mentioned, we will include the fix in our weekly NuGet package which is expected to be available on 14th December 2021. 
 
Regards, 
Divya

RB Rajavignesh BalaSankar Syncfusion Team December 16, 2021 03:25 PM UTC

Hi Jonas,


Thanks for your patience.


We have fixed the issue “Support to print the annotation added from the Viewer from other tools” and the fix is included in our latest weekly NuGet release, so kindly upgrade to latest version 19.3.0.59 to get the issue resolved.


Package link : https://www.nuget.org/packages/Syncfusion.PdfViewer.WPF/19.3.0.59


Disclaimer: This fix will be included in our 2021 Volume 4 SP 1 release which will be available in January 2021. 


Regards,

Raja Vignesh.


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