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Button does not place nicely on the ribbon when the web page is move to another monitor screen

Hi Support Team,

I have faced this issue where when I moved the GUI from my laptop screen to the monitor and vice versa, the button on the Action ribbon become like this. Both of the screen has the same aspect ratio which is 16:9 but have a difference in the size.


#Screenshot 1



In order to make it okay again, user need to click the Refresh button on the Action ribbon. So, can you suggest what is the best solution for the problems that I was currently facing.


#Screenshot 2

For your information, this is how it supposed to look like.
#Screenshot 3


Thank you


3 Replies
TS Thaneegairaj Sankar Syncfusion Team November 13, 2021 03:03 AM UTC

  
Hi Weng, 
 
Thanks for contacting Syncfusion support. 
 
We have validated your query and we can’t be able to reproduce issue in our end. For your reference we have prepared a sample, please find the below link 
 
 
Before, we proceed further we would like to know the following details. 
 
  • If possible, please share the issue reproducible sample.
  • Please share us the video demonstration of this issue.
  • Please share the Spreadsheet related code snippet and version that you are used.
 
 
Please provide the above requested information, based on that we will check and provide you a better solution quickly. 
 
Regards, 
Thaneegairaj S 


WK Weng Keong Lan November 15, 2021 04:23 AM UTC

Hi Support Team,


I can only provide you the video demonstration of the issue. As you can see, the ribbon on the other tab was not placed nicely when the window was moved to another screen. Currently we are using the Essential JS 2 for ASP.NET Core. Here's link that directs to a gif representing the current issue:


https://media.giphy.com/media/cBEJvuZusvYCdGqdA9/giphy.gif


Thanks and regards.


TS Thaneegairaj Sankar Syncfusion Team November 16, 2021 02:32 PM UTC

Hi Weng,


We have created a new incident under your Direct Trac account for further follow-up of the reported query. We request you to track that new incident for further updates regarding this.


Regards,

Thaneegairaj S


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