Issues found with Document Editor for React Syncfusion

[Tanveer Singh Bhatia]

Hi team,
We are analyzing React DocumentEditor control, where we let the user edit the documents.

We found below issues in the control, please check and let us know the solution for these below issues

1. When document is restricted for editing, new section can be added at the end of file. But a section cannot be added in between the existing sections. (cursor does not work in between existing sections)
2. After adding the editing restrictions in header area of the document via MS Word , then the same document does not load in the document-editor. (Keeps showing loading icon).
3. After adding the editing restrictions in header area of the document via React DocumentEditor, but after reloading the document the changes do not persist and user is not able to edit the header area after reloading.
4. After adding the editing restrictions in other areas (not header) of the document via MS Word, when doc is opened in document-editor the highlighted editable region is shown incorrectly.

[Kurthis Banu Abdul Majeeth]

Hi Tanveer, 

Thanks for contacting Syncfusion support. 

 

Regarding: Issue 2 & 3 

We have reproduced your reported problem. Currently, we are validating your reported problem. We will update further details on November 16,2021. 

Regarding: Issue 1 & 4 

We have tried to reproduce your reported problem. We couldn’t reproduce your reported problem. So, could you please share us the Video demonstration of reported issue.  

This will be more helpful to reproduce the same issue at our end. Thereby, we will proceed further on the reported issue and provide you the appropriate solution at the earliest.     

Regards, 

Kurthis Banu A. 

[Suriya Murugan]

Hi Tanveer, 

Regarding: Issue 2 & 3  

We have confirmed the reported issue as bug and logged the defect report. We will fix this issue and include in our EJ2 patch release which scheduled on December 8,2021. 

You can track the status of bug through below feedback link: 

https://www.syncfusion.com/feedback/30400/facing-issue-in-editor-with-restricting-functionality-in-header-footer 

Regards, 

Suriya M. 

[Mayuresh Kakade]

Which file type should be used for uploading a video demo. For .MP4 and .webm file types it is showing file type not allowed.

[Suriya Murugan]

Hi Mayuresh, 

You can zip the mp4 format video and upload the zipped folder. 

Please let us know if you have any questions. 

Regards, 

Suriya M. 

[Mayuresh Kakade]

Hi Suriya,

Please find the below attached video demo for the issue #1.

Thanks,

Mayuresh

Attachment: issue_demo_20da301.zip

[Suriya Murugan]

Hi Mayuresh, 

Thanks for sharing the video.  

We tried the same case, and it is working as expected. Please check below video for reference: 

https://www.syncfusion.com/downloads/support/directtrac/general/ze/Restrictediting-1021901557 

Can you please share the document which you tried at your end? That will be helpful for us to proceed further and provide you solution at earliest. 

Note: If you have any confidential data in your Word document, please replace with some dummy data and provide us the same. We just need your document to recreate the problem you face. 

Regards, 

Suriya M.