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  4. when i import rtf file include chinese words , DocumentEditor Component shows garbled characters（Wrong character）

when i import rtf file include chinese words , DocumentEditor Component shows garbled characters（Wrong character）

I have a rtf file (see the attachment)，when i open it by microsoft word，It  shows correct，like below：




but when i import by DocumentEditor , it shows garbled characters（wrong character）. I try to convert rft to word by Syncfusion.DocIO.DLS.WordDocument.Save，It is also wrong.


you can test it at below page by open the attachment file (unzip it):

https://ej2.syncfusion.com/vue/demos/#/bootstrap5/document-editor/default.html




Looking forward to your reply, Thanks.


Attachment: UserInfomation_4c25839f.zip

16 Replies 1 reply marked as answer
KB Kurthis Banu Abdul Majeeth Syncfusion Team November 10, 2021 11:28 AM UTC

Hi Bingxueyinlian, 

We have reproduced the reported problem in our end. We will validate and share the details on 12th November 2021. 

Regards, 
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team November 12, 2021 07:28 PM UTC

Hi Bingxueyinlian,  

We have confirmed the reported issue “Chinese text not preserved properly while resaving RTF format document” as bug and logged the defect report. We will fix this issue and include in our Weekly nuget release which scheduled on December 7,2021.   
  
You can track the status of bug through below feedback link:  

Please let us know if you any questions. 

Regards, 
Kurthis Banu A. 


BI bingxueyinlian November 15, 2021 01:37 AM UTC

    ok, thanks, and there is another problem，DocumentEditor  displayed with lost number. see the test file in 

attachment.


1.Correct word：



2. Actually displayed（Lost Number）




Attachment: UserInfomation2_19e054f8.zip

KB Kurthis Banu Abdul Majeeth Syncfusion Team November 15, 2021 10:52 AM UTC

Hi Bingxueyinlian,  

We have reproduced the reported problem in our end. We will validate and share the details on 17th November 2021.  

Regards,  
Kurthis Banu A.  


KB Kurthis Banu Abdul Majeeth Syncfusion Team November 18, 2021 03:14 AM UTC

Hi Bingxueyinlian, 

Sorry for the inconvenience caused.  

We need additional timeline to validate the exact root cause of this issue. We will update further details by November 19,2021. 

Regards,   
Kurthis Banu A. 


SM Suriya Murugan Syncfusion Team November 19, 2021 11:47 AM UTC


Hi Bingxueyinlian,  

Thanks for your patience.  
## Lost number 
We have resolved the reported issue in version 19.3.0.53. Please upgrade your nuget packages to latest version and let us know if you still facing issue. 

Regards,  
Suriya M.  



BI bingxueyinlian November 20, 2021 05:49 AM UTC


Thanks for your reply，I test it for "lost number" , import file by "Open" is ok，but copy (Ctrl + C) and paste(Ctrl +V) is still wrong.




KB Kurthis Banu Abdul Majeeth Syncfusion Team November 22, 2021 05:02 AM UTC

Hi Bingxueyinlian,  

We have cross checked your reported issue in latest version 19.3.54. We couldn’t reproduce your reported issue.  

So, please check below stack blitz link with latest version 19.3.54. 

Please let us know if you have still faced any issues. 

Regards, 
Kurthis Banu A. 


BI bingxueyinlian replied to Kurthis Banu Abdul Majeeth November 25, 2021 12:44 AM UTC

I upgrade the ej2 to 19.3.0.54  and test it at blitz link , but It's the same issue. the test file is "UserInfomation2_19e054f8.zip" Previously provided.

my dev environment is : .net 5 + vs 2022.


Is there any problem in C# code ?





KB Kurthis Banu Abdul Majeeth Syncfusion Team November 25, 2021 12:35 PM UTC

Hi Bingxueyinlian, 

We have tried to reproduce your reported issue. We Couldn’t  reproduce your reported problem. For your reference we have attached video demonstration in below. 

Video Link: 

So, could you please share your return clipboard param.content (Line number 174) and return Json string (Line number 178)  as separate file.  

This will be more helpful to check your reported problem. Thereby, we will proceed further on the reported issue and provide you the appropriate solution at the earliest. 

Regards, 
Kurthis Banu A. 


BI bingxueyinlian November 26, 2021 10:28 AM UTC

please see


Attachment: content_json_837644f2.zip

KB Kurthis Banu Abdul Majeeth Syncfusion Team November 29, 2021 12:50 PM UTC

Hi Bingxueyinlian, 

Thanks for sharing the requested details. 

Currently , we are checking your reported issue with provided attachments. We will update further details on November 30,2021. 

Regards, 
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team November 29, 2021 03:26 PM UTC

Hi Bingxueyinlian,   

Reported issue will be resolved and include in our Weekly nuget release which scheduled on December 7,2021.    
   
You can track the status of bug through below feedback link:   

Please let us know if you any questions.  

Regards,  
Kurthis Banu A. 


KB Kurthis Banu Abdul Majeeth Syncfusion Team December 7, 2021 02:02 PM UTC

Hi Bingxueyinlian, 

Thanks for your patience. 

We are glad to announce that our patch release (v19.3.57) is rolled out successfully and In that release, we have added the fix for reported issue. 

Please upgrade to the latest version packages to resolve this issue.     

Core: 


We thank you for your support and appreciate your patience in waiting for this release. Please get in touch with us if you would require any further assistance. 

Regards, 
Kurthis Banu A. 


Marked as answer
BI bingxueyinlian December 8, 2021 07:09 AM UTC

thanks for your help, It works.


KB Kurthis Banu Abdul Majeeth Syncfusion Team December 8, 2021 07:22 AM UTC

Hi Bingxueyinlian, 

Thanks for your update. We are glad to know that your issue gets resolved. 

Regards, 
Kurthis Banu A. 


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