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Close button does not work properly


Hello

I'm using the Ribbon component in a form that is MdiContainer.

My application should terminate when the last form is closed.

When I don't open any client form, the "close" button on the Ribbon works correctly, however if I open one or more "child" forms, the close button doesn't always end the application, although the "parent" form closes the application still works in background.

I tried to override the method, but it's set to "Friend" and doesn't allow the operation.


Can you help me?


Thanks




8 Replies
TB Thirupathi Bala Krishnan Syncfusion Team October 11, 2021 09:59 AM UTC

Hi Jose, 


Thanks for contacting Syncfusion support. 
 
We have analyzed your reported query “Close button does not work properly”. Based on your specifications, we created a simple sample. We utilized the single parent form and two child forms in this case. When we pressed the close button, the parent and child forms should have been closed as intended. Could you please give the following details on how you expect to close the parent form when you close the child form? 
 
Please refer the attached videos from the following location: 
 
 
Could you please check the issue in our working sample and let me know. If you are Still facing the same issue, could you please share the detailed description along with working sample or modify the attached sample so that we can provide a solution as soon as possible? 
 
Regards,
Thirupathi B. 


JM Jose Manuel October 11, 2021 01:19 PM UTC

Hi,


Thanks for your reply, but the problem is not solve.

Probably I didn´t express very well.

I send a small example (see report.docx for some print screen). 

I have to remove the bin folder (Visual Studio 2017).

Thanks,

José Ribeiro

Attachment: example_26268263.zip

TB Thirupathi Bala Krishnan Syncfusion Team October 12, 2021 03:55 PM UTC

Hi Jose, 

Thanks for sharing the reproducible sample. 

We are able to reproduce the reported issue “Application still running in the background even after closing parent form” in your working sample. The reported issue occurs only when "SfForm" is used. We are currently validating the root cause of the problem. So we’ll provide the further details on 13th October, 2021. We appreciate your patience until then. 

Regards,
Thirupathi B. 


MA Mohanram Anbukkarasu Syncfusion Team October 13, 2021 01:53 PM UTC

Hi Jose, 

Thanks for your patience.  

We have checked the reported issue in our end and it is confirmed as a defect. We have logged a bug report on this regard. 


We will fix the issue and include the fix in our upcoming 2021 Volume 3 Service Pack release which is expected to be rolled out in the mid of November 2021. We will let you know once it is released with the fix for this issue. We appreciate your patience until then.  

Regards, 
Mohanram A. 


JM Jose Manuel October 13, 2021 01:57 PM UTC

Hi,


Ok, I'll wait :)


Keep the good work.




MA Mohanram Anbukkarasu Syncfusion Team October 14, 2021 05:48 AM UTC

Hi Jose, 

Thanks for the update.  

As promised we will include the fix in our 2021 Volume 3 Service pack release and let you know once it is released with the fix for this issue. 

Regards, 
Mohanram A. 


MA Mohanram Anbukkarasu Syncfusion Team November 15, 2021 01:02 PM UTC

Hi Jose, 

Thanks for your patience.  

We have fixed the reported issue “Application is running even after closing the parent form if the SfForm is added as MDI child” in our end. But unfortunately we are unable to include the fix in our 2021 Volume 3 Service Pack release.  However we can either provide patch for the fix if you are using Essential Studio or else if you are using NuGet version of our product, we can include the fix in our weekly NuGet package. Please revert to us about the Syncfusion product version you are using in your end. We will update further details based on your confirmation.  

Regards, 
Mohanram A. 



MA Mohanram Anbukkarasu Syncfusion Team November 23, 2021 11:09 AM UTC

Hi Jose, 
 
We would like to let you know that Essential Studio Weekly NuGet packages (v19.3.0.55) has been published in nuget.org with the fix for the issue “Application is running even after closing the parent form if the SfForm is added as MDI child”. Please let us know if you have any concerns in this.  
 
Regards, 
Mohanram A. 


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