Data points disappear and only data labels remain visible

[Shubham Thapa]

Hi
I am creating a word document using DocIo and it has a chart. The chart is scatter markers.
The chart creates perfectly in DocIo with data points and Data labels.

But when i convert it to pdf using DocIORenderer the data points disappear


Although the chart is generating fine in word, while converting it to pdf it is giving this problem.
Is there a solution to this?

thank y 

[Lokesh Baskar]

Hi Shubham,

Thank you for contacting Syncfusion support.

We have tried to reproduce the reported data points disappeared issue while converting the Word document to PDF but, it works properly at our end. For your reference, we have attached the sample application which we used to reproduce the reported issue and it can be downloaded from the below link:
https://www.syncfusion.com/downloads/support/forum/169208/ze/ConsoleCoreSample-1576738983.zip

Please find the output PDF document which generated at our end from the below link:
https://www.syncfusion.com/downloads/support/forum/169208/pd/Result-2036188478.pdf

We suspect that the reported issue might be due to file level information in the Word document. So, could you please share us the below things at your end:
1. Modified sample of above.
2. Syncfusion product version which you are using in your application.
3. Input Word document used at your end.

This will be more helpful to reproduce the same issue at our end. Thereby, we will proceed further on the reported issue and provide you the appropriate solution at the earliest.

Note: If you have any confidential data in your document, please replace it with some dummy data and provide us the same. We just need your document to recreate the problem you have faced.

Please let us know if you have any other questions.

Regards

Lokesh B

[Shubham Thapa]

Hi
Please find attached a sample word document.
I am using 

Syncfusion.DocIORenderer.Net.Core 19.2.0.62

The sample solution attached does not have data labels.
If I don't have data labels, the data points are visible but when I have them both in word, the data points disappear.

The word file is a docx word document.

Thank You

Attachment: SampleFolder_7cfdc265.zip

[Lokesh Baskar]

Hi Shubham,

Thank you for sharing the details.

We have reproduced the reported issue “Data points disappears while converting Word document with scatter marker to PDF” on our side and we suspect it to be a defect. We will validate this issue and update you with more details on 1st October 2021.

Please let us know if you have any other questions. 

Regards,
Lokesh B 

[Lokesh Baskar]

Hi Shubham, 

Thank you for your patience. 

On further analysis, we have found that the given Word document containing scatter marker chart element having the marker option type as Automatic. Please refer the below screenshot.

Since Microsoft Word application set the marker option type automatically for a scatter marker chart. But in DocIO, we need to set the marker option type manually for a scatter marker chart as Built-in to preserves data points properly in PDF document.


We have modified the input word document and it can be download from below link.
https://www.syncfusion.com/downloads/support/forum/169208/doc/Sample189822982.docx

Please let us know if you have any other queries.

Regards, 
Lokesh B