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Ink annotation resizing on reload

Hello, 

I am experiencing a weird behaviour with the ink annotation when I save and then reload the same PDF in an Angular PDF Viewer component.

However, the annotation seems fine if I open it in another tool as you can see here  (I was trying to follow the cell's line)


But if I open the exact same file in the PDF Viewer. It will display slightly bigger 

And if I save it and re-open it again it will keep getting bigger


Do you have an idea of what could be causing that ?

If it can help here my template 

<div class="control-section">
  <div class="content-wrapper">
    <ejs-pdfviewer #pdfViewer id="pdfViewer" [serviceUrl]='service' [documentPath]='file.url' locale='fr'>
    </ejs-pdfviewer>
  </div>
</div>

And here are the propreties that I am changing

    this.pdfViewer.enableAnnotationToolbar = true;
    this.pdfViewer.isAnnotationToolbarOpen = true;
    this.pdfViewer.isAnnotationToolbarVisible = true;
    this.pdfViewer.freeTextSettings.defaultText = 'Écrire ici';

12 Replies 1 reply marked as answer
DM Dhivyabharathi Mohan Syncfusion Team September 15, 2021 01:04 PM UTC

Hi Michel, 
 
 
We have checked by adding the ink annotation and downloaded the PDF document with the ink annotation added. We were unable to reproduce the reported issue. Re-loading the downloaded document, the ink annotation size is not changed. We have shared the sample and video in which we tried to replicate this issue. 
 
 
 
 
 
 
 
 
Could you please try the sample and revert us, whether you are facing the same issue with the provided sample? And kindly share the modified sample and the PDF document in which you are facing this issue. It will be helpful for us to investigate further and provide the details at the earliest. 
 
 
Regards, 
Dhivya. 


ML MichelAntoine Lemire September 20, 2021 03:24 PM UTC

Hi  Dhivyabharathi, 

After troubleshooting, we have found out that the issue was caused by the outdated version of our web service, After an update, it seems to work fine but know the ink annotation doesn't display when the file is open outside of the PDF viewer. We have tried it both in our own implementation and in the provided sample above using the download button and in both cases the problem occur. Can you confirm if you also get this behaviour 


DM Dhivyabharathi Mohan Syncfusion Team September 21, 2021 01:45 PM UTC

Hi Michel, 
 
 
Thank you for your update. We were able to reproduce the reported issue “ink annotation is not saved in the downloaded document”. We will analyze further and provide the details on September 23, 2021. 
 
 
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team September 24, 2021 03:39 AM UTC

Hi Michel, 
 
 
We have forwarded the reported query to our internal team. We will check and provide the further details on September 27, 2021. 
 
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team September 28, 2021 11:48 AM UTC

Hi Michel, 
 
 
Sorry for the inconvenience. The internal team is investigating the cause and need some more time to validate it. We will check and provide the further details on September 29, 2021.  
 
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team September 29, 2021 09:30 AM UTC

Hi Michel,
We have confirmed that the issue with “Ink annotation control points appearance not preserved properly” is a defect and the fix for this issue will be available in our upcoming weekly NuGet release on October 12, 2021. You can track the status using the below feedback link, 
 
 
 
Regards, 
Dhivya. 


Marked as answer
DM Dhivyabharathi Mohan Syncfusion Team October 13, 2021 03:04 PM UTC

Hi Michel, 
 
We have received a patch from the internal team and testing it with our PDF Viewer control. However, we will test and update you with more details on October 15, 2021. 
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team October 15, 2021 02:47 PM UTC

Hi Michel, 
 
Sorry for the inconvenience. The fix was not included in our latest weekly NuGet release. However, we will include this fix in our upcoming Volume 3 SP release which will be in the end of October 2021. 
 
Regards, 
Dhivya. 


ML MichelAntoine Lemire November 9, 2021 08:53 PM UTC

Hi Dhivyabharathi, 

Is there any news for the fix? Has it been included in a release yet?

Regards, 

Michel-Antoine


DM Dhivyabharathi Mohan Syncfusion Team November 12, 2021 03:21 AM UTC

  
Hi Michael, 
 
  
Sorry for the inconvenience. The fix for the reported issue was not included in our latest release. However, it will be included in our upcoming weekly NuGet release on November 17, 2021.    
   
 
     
Regards,     
Dhivya. 
   


DM Dhivyabharathi Mohan Syncfusion Team November 17, 2021 03:24 PM UTC

  
Hi Michael, 
 
Sorry for the inconvenience. The fix for the reported issue was not included in our latest release. However, we have shared the custom package for the same. The fix will be included in our upcoming weekly NuGet release on November 24, 2021.     
 
 
Regards, 
Dhivya. 


DM Dhivyabharathi Mohan Syncfusion Team November 24, 2021 12:57 PM UTC

Hi Michael, 
 
We have fixed the reported issue and the fix for the reported issue was included in our latest weekly release v19.3.0.55. Kindly upgrade to that version to get the issue resolved.     
     
     
Packages:     
     
Blazor Client      
Blazor Sever     
Service side package        
ASP.NET Core :        
         
ASP.NET MVC:        
  
      
    
 
 
 
Regards, 
Dhivya. 


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