Opening word document converted to PDF in PDF viewer

Question

Hi. I'm opening a word document that I converted to a PDF using syncfusion in the PDF editor and I can't highlight, underline, or strikethrough any of the text in the document besides the syncfusion water mark at the top. Is this intentional or something to do with the conversion process? Attached is the converted PDF.

I'm also having issues with creating a drawn signature. I'm drawing the signature, then clicking create, and then getting this error in the console.

Attachment: convertedPdf_c1671e93.zip

Vasugi Sivajothi · Answer

Hi Luke, 
 
Thank you for contacting Syncfusion support. 
 
Please find the details. 
 




Query 

Details 


 
Hi. I'm opening a word document that I converted to a PDF using syncfusion in the PDF editor and I can't highlight, underline, or strikethrough any of the text in the document besides the syncfusion water mark at the top. Is this intentional or something to do with the conversion process? Attached is the converted PDF.  
 

 
We were able to reproduce the reported issue “unable to highlight, underline, strikethrough any of the text in the provided document”. We will analyze further on this and update you with more details on August 26, 2021. 


 
I'm also having issues with creating a drawn signature. I'm drawing the signature, then clicking create, and then getting this error in the console.  
 

 
We have tried to reproduce the reported issue with the provided details, but we were unable to reproduce it. 
 
We have shared the sample in which we have tried to reproduce the issue, please refer to the below link. 
 
Sample: https://stackblitz.com/edit/angular-jmtqdr?file=app.component.ts 
 
 
Kindly try the sample we have provided and revert to us with modified sample and more details about your issue if you have any concerns about this. And please confirm whether the style is referred properly on your end. This will be helpful to investigate further and provide the solution at the earliest. 
 
 
 
Regards, 
Vasugi.

Luke Carlson · Answer

Hi Vasugi, Could the inability to highlight or strikethrough text of the converted document be because I'm still using a free version?

Vasugi Sivajothi · Answer

Hi Luke, 
 
No. The reported issue “Unable to highlight, underline, strikethrough any of the text in the provided document” is not free version specific. We can highlight, underline the text for all the documents using the toolbar or programmatically in our PDF Viewer. However, currently, we are validating the reported issue with the provided document. As we mentioned earlier, we will update the further details on August 26, 2021. 
 
Regards, 
Vasugi.

Luke Carlson · Answer

Hi Vasugi, Understood. Thank you very much.

Desika Rajendran · Answer

Hi Carlos, 

We have analyzed further and found that the issue seems to be in converting the document. We have used the PDF.Base library internally for converting the PDF documents. So we have forwarded this to the concerned team. We will update you the further details on August 27, 2021.  

Regards, 
Desika

Desika Rajendran · Answer

Hi Luke, 
  
We have checked with our internal team and the issue is because of using the Pdfium libraries for retrieving the text contents. We need some more time to validate the issue and we will provide the details on August 31st, 2021. 
  
Regards, 
Desika

Vasugi Sivajothi · Answer

Hi Luke, 
  
Thank you for your patience. We have validated the reported issue and found that the text content is not available in the page object. We are retrieving the page object using Pdfium libraries. So we have raised the query in the Pdfium forum and we will get back to you once we got update from them. 
 
Forum link: https://groups.google.com/g/pdfium/c/-Vd6Pkc9gRw/m/QZXPxu9RAQAJ 
 
Regards, 
Vasugi

Query	Details
Hi. I'm opening a word document that I converted to a PDF using syncfusion in the PDF editor and I can't highlight, underline, or strikethrough any of the text in the document besides the syncfusion water mark at the top. Is this intentional or something to do with the conversion process? Attached is the converted PDF.	We were able to reproduce the reported issue “unable to highlight, underline, strikethrough any of the text in the provided document”. We will analyze further on this and update you with more details on August 26, 2021.
I'm also having issues with creating a drawn signature. I'm drawing the signature, then clicking create, and then getting this error in the console.	We have tried to reproduce the reported issue with the provided details, but we were unable to reproduce it. We have shared the sample in which we have tried to reproduce the issue, please refer to the below link. Sample: https://stackblitz.com/edit/angular-jmtqdr?file=app.component.ts Kindly try the sample we have provided and revert to us with modified sample and more details about your issue if you have any concerns about this. And please confirm whether the style is referred properly on your end. This will be helpful to investigate further and provide the solution at the earliest.