Document Editor - Highlighting Fields text issue

Hi Team,


In Document Editor, When we are trying to merge the fields for which are highlighted text then the values are not getting displayed in the document editor. 

Actual Template :




Template Viewer :



The problem here is I can able to see only the Provider name, other fields are not reflecting in the document .

We have tried below code to highlight the fields text to Yellow while creating the actual template,



Is there any solution to resolve this issue ?


Thanks,

Nambi


7 Replies

SM Suriya Murugan Syncfusion Team August 5, 2021 11:16 AM UTC

Hi Nambi, 

Syncfusion Greetings! 

We have tried the same scenario couldn’t reproduce the reported issue. Can you please confirm without highlight color is mail merge functionality working properly because provided code snippet will not reproduce any issue? 

Regards, 
Suriya M. 



NR Nambi Ramamoorthy August 5, 2021 12:04 PM UTC

Hi Suriya,


Without Highlighting the text in actual template the mail merge functionality is working fine for me.


Actual Template :



Template Viewer:




The issue will occurs only if I highlight the text (using code) in Actual template





Thanks

Nambi R



SM Suriya Murugan Syncfusion Team August 6, 2021 10:16 AM UTC

Hi Nambi, 

We will check the provided details and will update details by August 9,2021. 

Meantime , Can you please share the code snippet of how you highlighted code in backend while mail merging? 

Regards, 
Suriya M. 



NR Nambi Ramamoorthy replied to Suriya Murugan August 9, 2021 11:02 AM UTC

Hi Suriya,


Added screenshot of my code ,





SM Suriya Murugan Syncfusion Team August 9, 2021 11:55 AM UTC

Hi Nambi, 

Sorry for the inconvenient caused! 

We have tried to recreate the issue but couldn’t. We suspect the issue because of your backend code in which you have added text color as white in if part. Just for checking comment if part in backend code and let us know issue gets resolved. 

If not resolved, can we schedule web meeting to discuss about issue? 

Regards, 
Suriya M. 



NR Nambi Ramamoorthy August 11, 2021 08:59 AM UTC

Hi Suriya,


Can you please schedule a web meeting to discuss about this issue ? Please let me know .



Thanks

Nambi R



SM Suriya Murugan Syncfusion Team August 11, 2021 12:00 PM UTC

Hi Nambi, 


We have created incident under your account to schedule meeting. Please follow up on that incident. 


Regards, 
Suriya M. 


Loader.
Up arrow icon